Spa Sydell-Cumberland Mall

Bbchou F.

Joined 8 months ago

I would like to share the awesome service and experience I had with Colleen Valentine of Spa Sydell in Midtown 1745 peachtree Street Atl GA. 30309.

I have been amazed by the knowledge and results I have received by having Esthetic treatments with Colleen because she always remembers to ask me about the results that I would like to achieve with my skin. I must say that not only does she listen to my concerns about my skin she educates me on the important home care, product and vitamins to get the full results of healthy and beautiful skin. I have follewed her advice on the recomended skin treatments and have amazing results to prove that she indeed knows best. I advise that if any one is seeking a knowledgeable Estheticain that you schedule to see Colleen Valentine because of her complete esthetic and medical training that makes her the best Esthetician Atlanta has to offer.

Doesn't Recommend

AMoonchild

Joined 4 years ago

If it were not for Elizabeth.... I don't know what's wrong with these chicks - they are the worst. None of them know what customer service is. I won gift certificates from my job and used them at that location for bikini waxes ONLY because one of their aestheticians, Elizabeth makes sure I never get razor bumps. I have walked in there, greeted them with a smile and cheerful 'hello', to see if they'd respond with the same...HA!!! Didn't happen! They barely looked up at me. They treat you as if you're bothering them and interrupting their chatter. They suck...I'm not going back.

Doesn't Recommend

SM134

Joined 4 years ago

Horrible Horrible Service and Workers. I came here once and not only was the manager, Erica, so incredibly rude but I also later learned that the girls at the front desk held back on the tip that I left for the girl who did my facial!!! I would never go back to cumberland and would opt for the peachtree rd. loaction any day of the week.

Recommends

kmann1980

Joined 4 years ago

Great Day at the Spa!. I was in town from Dallas for the weekend and went to Spa Sydell at Cumberland Mall for a facial and massage. Jackie did the massage and it was great. I can’t handle very deep tissue massages, and I explained that to her. She listened and gave me a relaxing massage, one of the best I have had in a ling while. After my massage, I saw Gail, who gave me a facial. It was very soothing. She was knowledgeable and professional. I definitely recommend this spa! When I’m in town again I plan to go back.

Recommends

judyculpepper

Joined 4 years ago

Wonderful experience for a Spa Day!. Working in the service industry, I am always looking for ways to show my clients we appreciate their business. I called the Spa Sydell at Cumberland to try and schedule something for my customers and spoke with Susie Erath. I told her what I wanted to happen to ensure my clients were taken care of. She handled everything and had excellent communication with me throughout the entire planning process. We were all greeted with soothing music, a relaxing aroma in the air, crisp white robes, & taken to our rooms for relaxing massages. When the massages were complete, I was happy to hear everyone was very pleased (& bragging) about how great theirs was. Also, after the massage, Susie had coordinated a really nice lunch for us with Spatinis. My clients loved it!

Recommends

cb511

Joined 4 years ago

The Oldest One. the massage is great but this location is the oldest and most people are going to want a new spa. Very close to 75 and the staff is nice

Doesn't Recommend

marji01

Joined 5 years ago

Not honoring gift certificates is a ripoff!. I had $250 in gift certificates collected for Spa Sydell over the past few years. When I called to book finally, I was told their policy had changed and they WOULD NOT HONOR the certificates. This makes no sense. It's like Clark Howard says: if people have paid cash for a gift certificate, it should be treated same as cash! Otherwise, why give one? It would be better to be given the money to spend! I can think of no reason to change the policy except that it is a blatant attempt to steal people's cash--I can think of no other business service this achieves, and it makes people like me furious! By the way, In the past, when received several gift certificates over time from Spa Sydell, I've been able to redeem them, just paying the difference in service costs if there had been any increases from the time the gift certificate was purchased until the time I redeemed it. I've never been informed of a policy change, at any rate. I'm sorry but this event--coupled with what is generally very poor customer service and a definite "herd mentality" when you visit, as you're listlessly guided from spot to spot, is just too much to take.

Doesn't Recommend

gretchenaj

Joined 5 years ago

Doesn't even deserve one star. Do not waste your money - worst customer service I have ever experienced. Tried to redeem a gift certificate to book an appointment and was told that I couldn't use it for special packages and I would have to pay extra to use the gift certificate!! Then I was hung up on by the "supervisor" Lucille twice! If you're thinking of a gift for someone don't get this unless you want to cause the recipient alot of anger and stress. Plus there is no one you can even give a complaint to - you have to write a letter! What a joke.

Doesn't Recommend

Keilani78

Joined 5 years ago

Avoid Spa Sydell Like the Plague!!!. I was looking forward to FINALLY using 3 old spa gift certificates that I had received as gifts for my upcoming 30th birthday, but was informed that I could not redeem them because they are over 2 years old. That's over $400 of my friends' and families' hard earned money that they flat out STOLE. I am a VERY busy person and unfortunately haven't had time to take off a whole day to spend at the spa until now. I looked forward to a nice relaxing day at the spa for my 30th, but now I have to inform my friends and family that all their generosity went to waste. Money is money... these gift certificates should not expire. I realize prices may have changed, but I was more than willing to pay the difference. I will certainly be telling all of my friends and family to never buy me another gift certificate from this corrupt company again, and I warn everyone to avoid this unprofessional business like the plague! They aren't even that great of a spa to begin with.

Recommends

HottyToddyNYC

Joined 5 years ago

Pierre is the BEST!. I went to Spa Sydell at Cumberland Mall and received the most rejuvenating massage. Being a frequent visitor to various spas, I have to say Pierre at Spa Sydell did an exceptional job. He was attentive to the areas of concern without neglecting my legs and arms. I am making another appointment this weekend!