Global Imports

11/16/09

I am a FOOL for using them as long as I did.

by brookhavenkk at Citysearch

Here are a few snippets of my horrible experiences at their Mini Service Department over the past five years:

1. They called to let me know my car was ready. I went in to pick it up and waited over an hour for them to bring it around. It turned out that they had not run it through the car wash yet and there was a backlog of cars going through the wash.

2. It took them over a week to complete an Inspection II. It should have taken 1/2 a day.

3. After picking my car up after repairs, I got about 2 miles away and it started chugging and sputtering. I managed to get back to Global - they fixed the problem and would not tell me what was had happened. (During two more visits new problems occurred. One was that the aux fan blew while they were running it through the car wash. The other time the power steering fan started making loud noises the day after I picked the car up.)

4. My car was making terrible noises on one Saturday morning. I waited 30 minutes to speak with my service advisor - and the receptionist finally told me to give up. All I needed to know was if they had a loaner available, and if not were there rental cars still available. They refused to give me an answer. (I even offered to pay for the rental, I just needed to know if there were any available.) She told me to come on in - and when I did it turned out that at the time we were ending our conversation, Enterprise had already been closed for almost 30 minutes.

5. Most recently, I had a similar situation as in #4 during a family emergency. I wasn't asking for anything outrageous - not special favors or treatment - I just needed to know if there were cars available and they would not tell me.

I will NEVER take my car there again and am trying another repair shop this week for an oil change. Global Imports Mini Service Department is the worst company I have ever dealt with and it is a shame, because even will all these problems, the people who work there are very nice. Whoever is in charge has no clue about how to run a service department. It's pathetic and disgraceful.

• Pros: None
• Cons: Read below - too many to list here

07/15/09

GREAT PLACE TO GET CAR FIXED

by LISEL17 at Citysearch

THEY WERE VERY HELPFUL IN GETTING MY CAR BACK IN WORKING ORDER. THEY KEPT ME UPDATED FREQUENTLY WITH THE PROGRESS OF MY CAR. GREAT PEOPLE TO DEAL WITH VERY NICE!

• Pros: GREAT CUSTOMER SERVICE, CONVENIENLY LOCATED

04/10/09

What Service? Don't Even Bother!

by mskrtjames at Citysearch

I had the worst experience ever today at Global. Aside from the rude people, there was absolutely no customer service. It was my first time at Global because of the horrible service I received at BMW of South Atlanta. In a nutshell, Frankie, a Service Advisor told me that he was too busy to check me out. Worst of all, they damaged my car. It looks like they backed into something about 3 times. There was no "I'm sorry". After they fix my car, I will never go back again. It's not worth the trouble.

• Pros: None
• Cons: Everything