07/15/09

GREAT PLACE TO GET CAR FIXED

by LISEL17

THEY WERE VERY HELPFUL IN GETTING MY CAR BACK IN WORKING ORDER. THEY KEPT ME UPDATED FREQUENTLY WITH THE PROGRESS OF MY CAR. GREAT PEOPLE TO DEAL WITH VERY NICE!

• Pros: GREAT CUSTOMER SERVICE, CONVENIENLY LOCATED

04/10/09

What Service? Don't Even Bother!

by mskrtjames

I had the worst experience ever today at Global. Aside from the rude people, there was absolutely no customer service. It was my first time at Global because of the horrible service I received at BMW of South Atlanta. In a nutshell, Frankie, a Service Advisor told me that he was too busy to check me out. Worst of all, they damaged my car. It looks like they backed into something about 3 times. There was no "I'm sorry". After they fix my car, I will never go back again. It's not worth the trouble.

• Pros: None
• Cons: Everything

03/02/09

Service Department Is Making Global BMW a Fortune

by BUZZRP

I have had the enviable "opportunity" to take my BMW to visit Global BMW's Service Department numerous times over the past few years. Apparently I bought a lemon. The Service Representatives are professional but it is clearly a mixed bag as to how empathetic or caring each one is. I've met with multiple service representatives and some care while others don't. Remember, you only represent $'s for them as they most likey get paid for how much in repair they generate.

I have to give the service department a BIG THUMBS DOWN as each time I take my car in it seems that something else breaks or goes wrong within a month of service or they don't fix the original problem that I brought the car in for. The IDrive on my BMW has been a complete nightmare and continously has errors. When I point this out they claim that it needs to be "re-masked" to the tune of $2,000 when it never worked from the beginning and should have been covered under the warranty. Every repair trip costs at least $500 but more normally $1,000+. The Global BMW service department stinks. Period!

I would love to know what BMW repair shop is the best in Atlanta, clearly it is NOT Global BMW.

• Pros: The Location
• Cons: Service Department, Costs, Inconsistent