Dunwoody >Brittany Leigh Bridal Inc
“Thats where it all ended, paid extra to ship the dress, which did not arrive on time, alterations were a mess, staff were rude.”
“Seems like they discount the dresses but make their money back in the alterations.”
Horrible service! They lie and try to take advantage of bridal parties! Do not waste your time nor money. Very rude and continuously call after you've given them answers!
Bad experience. I ordered a bridesmaid dress from another bridal shop. Three weeks before the wedding I went to pick up the dress and the store had ordered it in the wrong color. Given that I am the owner of a retail business, I understand that mistakes happen. I tried to have that store re-order the dress in the color I needed. However, the manager today me that she spoke with the manufacturer and they told her it was impossible. I called Brittany Leigh to see if they had a sample of that dress in the color I needed that I could buy and adjust to my size. They returned my call and informed me that for an "super rush" fee of $75 they could have the dress ordered and here in time for the wedding. I was at work and couldnt leave so I had to arrange to visit the store later in the day to assure my measurements were accurate. Before I went to the store I called to verify that it was possible to get the dress on time. I let the sales rep. know that the manager at the other store said it was impossbile to which she responded," thats just what they say when they mess up. We can take care of this for you just come by". I left work and headed over very encouraged by this news. When I was just 3 min. away the sales rep. called and told me that they did not want to do business with me because, "when customers start off this way we dont deal with them". I was very shocked and offended. I had taken this whole misunderstanding very well. I did not get upset with the previous store for the mistake and I did not get upset with sales rep. at Brittany Leigh. She sounded offended that I called to be sure that they could get the dress to me on time. I suspect what happened was that they realized they actually couldnt do it after assuring me the could. I am very disappointed with how this was handled and as the owner of a retail business I would never arbitrarily deny business. When I called to speak with the manager about my experience the call was ignored.
My daughter went into the store to look at wedding dresses with her mother and aunt. Her aunt had called earlier in the day to schedule time and was told 2:00 pm (she had purchased her wedding dress there years before) When they showed up, the woman bridal consultant in the store was rude, and told them they could "look around" while she never got off an obviously personal phone call in which she stated she was hoping to "close early today". While being ignored, another bride came in who had made a purchase, and she did get the attention of the consultant. When my daughter told the consultant she was not interested and leaving because of no service, the consultant actually wagged her finger at her and said "no, no, no" and that it was not her fault because she said she could look around. My mother in law went in to address the situation later in the day I person, and the consultant said "the bride looked young". Well, she does, but she is 23. We ended up buying a dress at Bridal by Lori where there was no appointment and the folks there were amazingly nice and professional. My advice is to bypass Brittany Leigh when shopping for wedding or bridesmaids' dresses. You should be treated better for such a special occasion.
Staff is really nice.
Service is great, and selection is definately the BEST!
I'd highly recommend you go to Brittany Leigh for any wedding needs!
Their service is wonderful!
Thank you, Brittany Leigh Bridal!
For helping me choose my wedding gown
and thanks to the alteration dept. you guys made it a perfect fit!
My bridesmaids and flower girls all looked wonderful!
It was a wonderful experience. I'm happy I chose Brittany Leigh!
Thank you again.
I love my dress!
And you guys did a really good job on the alterations too!
Definately go there!.
They have the most beautiful wedding gowns and bridesmaids dresses I've seen!
My personal fave were from The Dessie Group
Thanks Hilda & Molly!
You ladies were great help!
I'm so happy!.
Miss Molly helped me find a beautiful bridesmaid dress!
It wasn't a color I'd originally go with..but it looked perfect once I put it on! Thanks!
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