MTI Limo And Shuttle Services

11/04/09

Best Limo and Shuttle Service

by angelabailey02 at Citysearch

I reserved a limo for my son and his friends for his birthday. The staff was courteous and knowledgeable. They walked the through the process and kept in constant contact with me. When the "big" day came, the driver called me continually and gave me updates. The limo was beautiful, clean, and fully with sodas and water for my son and his friends. The driver went out of his way to make my sons day one that he would never forget. Thank you MTI for an unforgettable experience!! Thank you Isaac for being such a delightful driver!

A. Bailey, Powder Springs, GA

• Pros: Wonderful Company

09/13/09

MTI Limo has terrible service.

by gptmusic at Citysearch

Dont use MTI Limo. We used this company on Aug 8 for a funeral and the service was terrible. Here is what went wrong:

1) The Limo driver got lost when trying to find the pickup point in Lithonia, GA, and was 25 minutes late arriving. Dispatch had assurred us the day before that we did not need to give them directions, and that they could "find any location in the world"

2) The driver did not listen to us in giving directions to the drop off point (the church where the funeral was being held). One of our family members had to lead him to the point. We arrived at the Funeral 25 minutes later than expected.

3) We had to instruct the driver how to get back to I-20. This is not hard to figure out as it was only 2 turns from the church -- MLK blvd to Fulton Industrial, and go 2 block to the I-20 entrance ramp.

4) Some of the amenities in the limo did not work properly, including the intercom phone and the controls for the air conditions.

We would have been better off driver there ourselves.

MIT's owner has refused to give us a substantial rebate for this lack of service. In addition, we filed a complaint with the Better Business Burea, and they have failed to respond after over 1 month.

• Pros: They talk a good game
• Cons: The service stinks.