Pak Mail

Doesn't Recommend

Kerrie P.

Joined 2 months ago

I went into this location today to ship a very expensive return. When I walked in I was on the phone with my grandmother. The owner then said Miss you cannot be on your phone in here. So I excused myself from the phone and went to handle my business. Let me first say I did not see the sign when i walked in and after he made me wait, while I was the ONLY person in the store he once again said no phones in here....I told him he did not have to explain his policy! At that time I was not offended maybe annoyed ....I then asked him how much a box cost...he says five dollars ...then I get to the register it $12. Okay ...I paid it ...He then took my sewing machine and all the items with it, saying he would pack it later. When I told him I was uncomfortable with that ....he became rude. I told him to give me my machine back and my money. I went down a couple exits to the UPS Store and paid $8.00 for packing and had it packed up right away.

I think it is wrong to one, make someone feel uncomfortable in your establishment and then not fulfill a simple request, especially if there is only one person beside me in the store. Also you should not quote a price and not then explain OH BY THE WAY YOU HAVE TO PAY $7.00 FOR SHIPPING. Not cool! Never going back!

Doesn't Recommend

Hunter404

Joined 2 years ago

pak mail cascade rd is notrious for losing mail & packages. Worst mail service ever! These unprofessional people will loose your mail / packages and refuse to take ownership. I have packages delivered there because I live in an condo and dont like my packages left in the hallway... Some are very expensive. The staff at pak mail has lost over 3 packages in less than 2 weeks. All of which has delivery confirmations.

The companys response was it's the us postal service word against ours. Delivery confirmations dont require signatures unless an additional fee is paid; however, if the usps states it was delivered you really dont have a claim. So dont loose your money to these morons!! I'm only hoping the employees are not keeping/hiding the packages themselves.

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Provides custom crating and packing for any size and weight package plus offers domestic and international air and ground shipping.