Norcross >Carpet & Upholstery Cleaners > Houndstooth Carpet & Upholstery Cleaning
1710 Wilwat Dr Ste F, Norcross, GA | Directions 3009333.906763 -84.211642
Weekdays: 8AM-4:30 PM
Saturday: 8:30 AM-1PM
We do have evening crews, after-hours
Great. I was wary because of the low price but their service was as good as any I've used. Professional and courteous. They also cleaned a chair beautifully for an excellent price. If my first experience is any indication, I'll be a customer for life.
Great Job!! With 3 kids, a dog and a husband my carpet wasn't in the greatest shape. I figured there would not be much hope in saving the carpet until I could replace with hardwoods but I received a flyer in the mail with a $69.00 price for the whole house. Yea right, but I called them anyway. The gentleman I spoke to was very polite and answered all of my questions. He explained some stains would not come out because of food dyes such as Kool-Aid or fruit juices. (makes sense) Then he explained traffic areas would be no problem to clean. He assured me no additional charges just the $69.00, so I went ahead and made the appointment. They did give me a window of time but offered to call when they were on the way. The tech showed up within the time frame, cleaned the carpet (better than I was expecting) and only charged the $69.00. This company definitely gets two thumbs up and I will recommend them to everyone!
I made an appointment with Houndstooth (whole house package for $99.95), but no one showed up. Was disappointed with the lack of reliability.
Couldn;t be more pleased. I've recommended them to all my family and friends. Have been ripped off once before by another company, but Houndstooth delivers! A++++
Far surpassed my expectations. I arranged to have my whole house cleaned and deodorized for an extremely low price. I wondered what to expect. I thought there would be some kind of hassle over the price. They honored their pricing and did a good job, even removing a couple of stains that I didn't expect to come up. My carpets look good, in time for the holidays.
I love Houndstooth. I've been using this company for years. I figured it's time I wrote a review on them. They've been around a long while and have always done me right with cleaning the carpets and upholstery. I've recommended them several times and my friends have also been real pleased.
I used Houndstooth carpet cleaning because I recently returned to my home after a 4 year absence and needed my carpets cleaned quickly. The tenants who lived in my home during my absence, left the carpets extremely dirty with pet urine and other very dark nasty stains. I actually thought my only choice was to replace all the carpet but that would have been too expensive. I read all the reviews and was very nervous about calling Houndstooth because the reviews weren't good even though the coupon stated they had an A+ rating. I have to say I was pleasantly surprised. The technician was very professional and friendly. He pre-treated all the stains and cleaned 8 rooms and stairs in less than 2 hours. The carpet looks AMAZING and it cost was a fraction of what I normally spend with the higher priced national chains. I will definitely use them again and recommend them to my friends and neighbors.
I didn't imagine that they could do such good work at such a reasonable price but I decided to chance it. Boy, am I glad I did. Great service!
I KNOW THIS IS A BIT LONG, BUT PLEASE READ! YOU WON'T BELIEVE THE CUSTOMER SERVICE THAT I RECEIVED. I SHOULD HAVE READ UP ON THE REVIEWS BEFORE USING THIS COMPANY!!!
I used Hound's Tooth last a couple of weeks ago to have a large room cleaned in my home. The cleaning did not take up any of the stains and the man that came out to clean the carpet was a little rude and over charged me from what they quoted me over the phone. I was not going to complain about any of this, but two days later a very strong mildew smell was coming from that room. It smells terrible!! So, we called Houndstooth and they sent the same man out again and he said he needed to re-clean it.. The day after the second cleaning, the carpet mildew smell was back! I called and and they said they would send someone out. Since this would be the third visit, I asked them what the plan was. I didn't know if cleaning it again would help or if the carpet needed to be replaced. The manager started yelling at me! I was so shocked that I knew nobody would believe me. I told my husband and he called and spoke with the manager and he admitted he yelled at me and was unapologetic! He then yelled at my husband and said he was tired of having to defend himself. I was actually glad that he yelled at my husband so there was no question that he went off the handle with me!
--Long story short, when the "expert" was supposed to come to look at the carpet for the third time to fix it he never showed up.
Their customer service is unbelievably bad and if I were to speak to someone the way the 'manager' spoke to me, I would lose my job!
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!!
USE NO-RES! My friend recommended them and I should have listened and then I would be having to beg the company to come and fix my mildewed carpet in the room that is unusable now!
Would not recommend, EVER. Mildewed up my neighbors house, then the manager became obscene when we called to complain. We had him on speaker phone and could every word!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Houndstooth Carpet & Upholstery Cleaning on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.