“We simply enjoyed the atmosphere, which was the full extent of the good.”
“The most horrible service was she came and gave us the check before even asking if we want to try the dessert.”
“Since we almost had our stomach full could not drink all the tea by each us so we ordered just one tea and asked for extra cup so we can share it.”
“lived in Thailand for ten years and frequent this restaurant to experience authentic Thai.”
“This is truly the best Thai restaurant I have experienced in Atlanta.”
“However, the service was horrible; I had to flag many times for empty glasses of water.”
“Now comes to food: Prices were about average for Houston Thai at dinner, not too expensive, and I HAVE paid more for a good curry in Texas.”
“In the end, service was bad and extremely slow.”
The absolute worst dining experience ever.
Went there on a busy evening night with few friends and were seated at the main dining room. We simply enjoyed the atmosphere, which was the full extent of the good. We waited for almost 20 minutes for a botte bottle of wine and water. After about 40 minutes of waiting, the appetizers came but not all of them. Some items from orders were missing and one friend's order was completely missing. We only followed-up on the completely missing order, which took another 20 minutes. It took forever after our original order and after several inquiries, when finally our main dishes came. 30minutes after receiving food, we were asked if everything was allright and i honestly said that it wasnt. However nobody aplogized for the terrible service.When I heard a table behind us wanted to talk to the manager/owner, the solution seemed to be simple, which they were given discount. As a matter of fact, I came to this place to experience the good food and the great service, not the discount. I almost spoke up about what occured to our table, but finally decided not to when I heard the manager/owner was yelling at employees in front of customers.
Honestly the food was good, especially the special short rib in masaman curry. I could have finished eating the whole portion, but was very distracted by the slow service. In the end, service was bad and extremely slow. If they didn't include 18% gratuity on my bill, I wouldn't of paid any tip and just handed our secondary waiter some cash under the table, since he seemed like the only one working there.
Very disappointing / Mediocre Service. We always be loyal customers to Thai Chili due to its consistency in bringing authentic Thai food to please us. However, my good image about Thai Chili is completely gone when we ordered delivery two weeks week. I and a couple co-workers were seriously craving some good Thai food. Thai Chili happened to be in the area so we ordered delievery. It took the driver more than the expected delivery times (45 minutes) to get to us, so I decided to call. We' ve been told that the food is on the way, so I thought it's probably gonna be another 15 minutes which is fine for us. Then after an hour we haven' t got our food, a friend of mine called again and been told that the driver got problem, but should arrive soon. The person on the phone was so impatient and seemed like really want to hang up the conversation while my friend still trying to ask for something. We became so upset when the time reached almost 90 hours and we still didn't have our food. What the hell happened? We tried to call many times ever since but we couldn't reach anybody and the line was just busy. When the food finally came, all were cold and dry and tasteless. I meant to call for a complain to the manager the next day, but more than 5 times I called I just been told that the manager was on the floor talking or serving customers. What attitude was that? I am also a customer and i deserve to correct the problem with the manager, but the ignorance seemed clear to us that the management is terrible. I will never again order from this place. Its good reputation had almost come to an end. Please do not waste your hard earned money on a place gives your patronage no value. This restaurant doesn't deserve your money or your time and you will not be a valued customer even if the had made huge mistake.
Still At The Top Of The Thai Game In ATL! Basil Lamb Chops Are Unreal!. Today, a couple of older friends wanted Thai, and it's really hard to find a restaurant open on Saturday's for lunch. But one of my group suggested Thai Chili, and in we went. It had been several years, and the menu, had not skipped a beat. This was my absoute fave at onetime, before the others came to Midtown. My loss. We were the only people dining, and the place has been fluffed up nicely. Only the dinner menu is available for lunch on Saturday's. I was somewhat put-off with the prices for lunch. But the food was pure Thai heaven. Great ingredients, and quality. We split a couple of orders. Their Bail Lamb Chops, without a doubt, is one of the best in the city. Perfectyly cooked. And the heat from the Jumbo Shrimp Massaman Curry, I can still taste, as I write this review. Absolutely delightful. Service was very prompt and cordial. We will be back for dinner. This is one old friend, I will not forget again. Thai Chili is still at the top of the game.
First off, I?m not from Atlanta, I live in Houston... I was in town for a wedding, and this place was right by our hotel. We were hungry and jet lagged, and hopped in the rental car and drove, saw THAI, and stopped. The staff was nice, polite and attentive. I'm never too harsh on staff, because unlike a lot of folks that complain about service, I've waited tables and worked in food service, as has my husband, and we know what it's like to wait on the a-hole customer. However, despite this disclaimer, I found that I didn't have to make any excuses. I do sense that there was some sort of language barrier, but I honestly think that could be a good thing in an ethnic restaurant (wouldn?t that say something about authenticity?).
Ambience was nice, clean (actually a pretty nice bathroom), and neat. Nothing too over the top.
Now comes to food: Prices were about average for Houston Thai at dinner, not too expensive, and I HAVE paid more for a good curry in Texas. Portion size was good, enough for a couple helpings of the dish and one to share. However, I have to say that it is probably the BEST red tofu curry I've EVER HAD. My hubby got the beef, and his was also very tasty, though the beef was a teensy bit more well done (or tougher) than I would have liked. Both had nice complex flavor; they were well blended and balanced, not too sweet, decent amount of kick, though it was a bit less heat than I'm used to (or really, that I prefer), and there was no skimping on the quality of ingredients. My husband loved his so much, he told everyone there that it was the best he'd ever had.... and honestly, his really was the best red beef curry I've ever had too, despite its flaws.
We love Thai food, and have eaten it in many states. Although I cannot vouch for consistency, I would have to say that it was the best curries we have ever had. I hope you get that same experience.
Excellent Pad Thai in Decatur.
Excellent Thai food in decatur. The pad thai is wonderful. If you like it hot, they can make it. Excellent lunch value -- portions big enough to share if you get an appetizer.
Wish they had free refills on the thai tea.
Unpleasant Experience. There is no doubt that Thai Chili is well-known for its great authentic Thai Food and also friendly service. I have come there many times and never had any complaints before. Yet, my last dining experience was awful due to the horrible service. I was with my husband at a late lunch, and as soon as I was seated, the waitress already given such an attitude. She took our drink order and then just stared at us while we looked over our menus. Her english was terrible and her tone was rude. She took our drink order and then just stared at us while we looked over our menus. Her english was terrible and her tone was rude. We asked if they had olive oil, and she replied immediately "No, I don't know". I understand that her english was awkward, but she could have asked someone else for help instead of telling me that she doesn't know. Then she didn't come back to check on us so we had to flag her down to refill my empty water. Finally she was impolite, and when I asked for my food to go, she gave me a look that could have hurt me. We are not going back for a while and hope the management solve this problem immediately.
Great Experience!. I have dined at Thai Chili many times. The food is consistently excellent. I have tried many different dishes but my favorites are the Masaman chicken and coconut soup. Delicious! The service is equally good. Servers are polite and attentive. The decor is very attractive and prices are good. The whole experience is outstanding and keeps me coming back.
Pathetic food and service.
Thai Chili is definitely not authentic Thai food. I went there with my colleagues from work. I would say that upon seeing three Indians, the smirks and the service levels went for a nose dive. We tried the spring rollls, chicken satay and chicken larb gai as appetizers, which were not so bad. For entrees we tried the catfish curry, chicken curry, and mixed seafood with basil. All those were mediocre and lacking depth, complexity or flavor. The curries were very sweet and could have been prepared by a layman with cocunut milk out of a can and thai curry paste.
The waitress was amazed when we asked for four plates and to be served family sytle. This prompted them to add the 15% tip to the bill even though we were a party of four at the table...a first for me after spending 11 years in the US!
I would not recommend this restaurant where the food is below average and the service is even below that!
great thai food. I just recently discover this place and the food was excellent. I had the short ribs in curry sauce and it was great. The service was friedly and fast. We ate there at luch and was in and out in about 45 minutes. Will definitely be back for more.
Good food - bad service. The Thai Cilli place serves very good food. I am a regular customer to that place. Recently me and my friend ordered tea after we ate deliciuous veggie fried rice. Since we almost had our stomach full could not drink all the tea by each us so we ordered just one tea and asked for extra cup so we can share it. The waiter told us he has to charge for two tea for giving extra cup. We told you use to server one tea for two people why today change. I asked waiter I want to talk to the manager and complain. I was told manager is not inside. We asked for managers name so I can later talk to him. He refused to give managers name and rude in talking. I decided not go again even though they serve good food.
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