Thai Chili

10/11/09

Great Thai Food

by atlantawahine at Citysearch

I lived in Thailand for ten years and frequent this restaurant to experience authentic Thai. Spices are great, seafood is always fresh, portions perfect, and they always make it "spicy" like I request. You will never be disappointed.

05/01/08

Great food, MEDIOCRE SERVICE

by MichaelForbes at Citysearch

I found this restaurant coincidentally when I took my wife to the bakery store nearby. We decided to give it a try last weekend (without reading any previous reviews at City Search). It was a quite busy night for them, and I got pretty good impression while I was entering the restaurant because it is well-decorated. Yet, nobody even bothered to greet us; a lady was busy on the phone, and the other lady looked so overwhelmed with lots of people waiting. When it came to the meal, I had to admit that the food is great; the Spicy Catfish and Salmon Curry were cooked to please the customers. However, the service was horrible; I had to flag many times for empty glasses of water. The smile I got was when the server brought the check to our table. The worst thing was when we left the restaurant; the hostess was just there seem busy doing whatever without even looking at us. I don?t know what rates to give this restaurant, especially compared to Tamarind for its Thai Cuisine. Just keep it in mind that they do serve good food, but don?t expect you to be treated nicely and properly.

• Pros: Great food, Ambience
• Cons: Service

04/06/08

Completely awful service

by kjosteen at Citysearch

While I am writing this comment, I do still feel bad about the meal just delivered to my door tonight. My family has been a loyal customer of Thai Chili for about four years and there is no doubt that the food is top notch. We could be categorized one of regular customers for pick up and delivery, and never had any problem before until tonight. The person on the phone (I can?t tell exactly whether is a man or a woman) couldn?t get what I meant to order, everything just seem complicated to him/her. Besides, I was completely bothered that he/she kept putting me on hold. It seemed like it?s a busy night for them, and he/she just couldn?t focus on taking my order. Finally my order was taken, but by the time I got my meal and opened it, it was A TOTAL MESS!!! That person hardly got my order correctly which never happen before when I placed orders. My order might be little bit complicated, but when I placed orders before, the lady who used to answer the phone always gets it right. Tonight, I was really upset and felt bad that we had to trash all the meal and went out for fast food instead. I called Thai Chili to speak with the manager and was told that the manager was off on Sunday. It was a complete disaster; they shouldn?t hire a person that could not understand customer?s need. Honestly, I don?t think we?ll ever order again from Thai Chili.

• Pros: food
• Cons: awful service