Sandy Springs Locksmith

08/06/11

Lousy Customer Service!!!

by chrstn

I was moving and had to change locks. Had been up since 6 am and were unloading things that afternoon and we were having trouble removing the locks from the doors. Called and asked if they were open at 3:20 - said they closed at 4. They acted as if they had to be out the door at 4pm. Doesn't 4 pm mean that you can arrive at 3:55 and still get service?? if I wasn't there by 3:30 that they would be put out! Told them we'd get there as soon as possible.We arrived before 4pm rushing like crazy - you know moving is awlful. Yes, they helped us, yes they stayed a few minutes later than 4 - maybe 5-7 minutes. We paid for the changed locks took the bag they handed us. Well, they did not give us all the parts back. We asked them to drop them off (we were moving! and they had failed to give us the parts!) and they said no - not our problem - we had to go back to get the parts.

I do not think that this is good customer service. Good customer service is saying get here by 4 and we'll help you out...taking the time to do the job correctly and providing 100% of the product back. Very disappointed - lousy customer service.

04/30/11

Didn't Use them, got tricked by one of the pretenders!

by BoniF

Talked to these people after the fact. The company I called said Sandy Springs, but they were not. I waited 40 minutes for them to get to my house, and then he charged me $180 to basically break-in. Not a professional locksmith at all. What a gigantic rip-off. Wish I had called the real deal first.

11/22/10

Good experience. Would use again.

by Bon Chance

Professional, quick and courteous. Called late on a Friday after a bad experience with another company and Chris came right out. I would use again if I ever have a need for a locksmith.

Price seems fair, although I have not had similar work to which I can compare.

Liked that they are registered with the State and a BBB member. Some of these other guys seem iffy.

02/18/09

THIS IS THE REAL SANDY SPRINGS LOCKSMITH

by bklyn10

IThese people are they only "Sandy Springs Locksmith" registered in the State of Georgia.

Isn't it a shame that legitimate local Locksmiths like Sandy Springs Locksmith company (which has been at their "brick and mortar" location since 1965) are getting ripped off by so many "phony locksmiths". It is actually a violation of the State of Georgia (Uniform Deceptive Trade Practices Act, at O.C.G.A. ? 10-1-370 et seq. as well as the Georgia Fair Practices Act, codified at O.C.G.A. ? 10-1-390 et seq)to take a company's name with the intent to misrepresent to the public that they are that company or to use a "phony address" for the same purpose. For more info search "phony locksmith", "locksmith swindle" or the check the web sites of the BETTER BB or FTC.gov. You can also check the official website of the LOCKSMITH ASSOCIATION OF AMERICA (ALOA) and find that 85% of the locksmith listings (in the phone books their directory assistance and internet)are "phony" The aforementioned agencies and organizations all recommend that you pick a locksmith before you need them rather than wait for an emergency. PS They even submit phony reviews and say things like "they weren"t available for days or weeks" just to undermine the legitimate company

• Pros: Local company you can trust because you can find them!
• Cons:  They will quote real prices and real times,not say something on the phone just to get the job.

07/24/08

Affordable, professional and very knowledgeable

by hops10

Our company has used them many times for all sorts of locks. We have been satisfied on the service and price every time.