Sandy Springs Locksmith

Doesn't Recommend

chrstn

Joined 5 years ago

Lousy Customer Service!!!. I was moving and had to change locks. Had been up since 6 am and were unloading things that afternoon and we were having trouble removing the locks from the doors. Called and asked if they were open at 3:20 - said they closed at 4. They acted as if they had to be out the door at 4pm. Doesn't 4 pm mean that you can arrive at 3:55 and still get service?? if I wasn't there by 3:30 that they would be put out! Told them we'd get there as soon as possible.We arrived before 4pm rushing like crazy - you know moving is awlful. Yes, they helped us, yes they stayed a few minutes later than 4 - maybe 5-7 minutes. We paid for the changed locks took the bag they handed us. Well, they did not give us all the parts back. We asked them to drop them off (we were moving! and they had failed to give us the parts!) and they said no - not our problem - we had to go back to get the parts.

I do not think that this is good customer service. Good customer service is saying get here by 4 and we'll help you out...taking the time to do the job correctly and providing 100% of the product back. Very disappointed - lousy customer service.

Recommends

BoniF

Joined 2 years ago

Didn't Use them, got tricked by one of the pretenders!. Talked to these people after the fact. The company I called said Sandy Springs, but they were not. I waited 40 minutes for them to get to my house, and then he charged me $180 to basically break-in. Not a professional locksmith at all. What a gigantic rip-off. Wish I had called the real deal first.

Recommends

Bon Chance

Joined 3 years ago

Good experience. Would use again.. Professional, quick and courteous. Called late on a Friday after a bad experience with another company and Chris came right out. I would use again if I ever have a need for a locksmith.

Price seems fair, although I have not had similar work to which I can compare.

Liked that they are registered with the State and a BBB member. Some of these other guys seem iffy.

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bklyn10

Joined 5 years ago

THIS IS THE REAL SANDY SPRINGS LOCKSMITH. IThese people are they only "Sandy Springs Locksmith" registered in the State of Georgia.

Isn't it a shame that legitimate local Locksmiths like Sandy Springs Locksmith company (which has been at their "brick and mortar" location since 1965) are getting ripped off by so many "phony locksmiths". It is actually a violation of the State of Georgia (Uniform Deceptive Trade Practices Act, at O.C.G.A. ? 10-1-370 et seq. as well as the Georgia Fair Practices Act, codified at O.C.G.A. ? 10-1-390 et seq)to take a company's name with the intent to misrepresent to the public that they are that company or to use a "phony address" for the same purpose. For more info search "phony locksmith", "locksmith swindle" or the check the web sites of the BETTER BB or FTC.gov. You can also check the official website of the LOCKSMITH ASSOCIATION OF AMERICA (ALOA) and find that 85% of the locksmith listings (in the phone books their directory assistance and internet)are "phony" The aforementioned agencies and organizations all recommend that you pick a locksmith before you need them rather than wait for an emergency. PS They even submit phony reviews and say things like "they weren"t available for days or weeks" just to undermine the legitimate company

Recommends

hops10

Joined 5 years ago

Affordable, professional and very knowledgeable. Our company has used them many times for all sorts of locks. We have been satisfied on the service and price every time.

Doesn't Recommend

GaTechStudent

Joined 5 years ago

Incapable of running a business. I called Sandy Springs Locksmith (near a whole foods just outside the perimeter on the north edge of Atlanta) and informed them I needed a car door lock fixed and a transponder key cut. I was told to come on out around 9am some morning. I show up and a guy comes out and looks my car door lock and informs me I've got a broken tumbler and that I'd need to come back next week because all their service people are gone (I thought I had an appointment). So, I ask the guy to go inside so we can make an appointment for Wednesday morning of the following week - but he just asks what day works and never seems to write anything down. Come Monday I have to change the appointment from Wednesday to Thursday. I call them up, and to no surprise, they don't have me marked down for an appointment, thus I make one. I arrive early Thursday morning and sit in the office waiting for the guy who does the work to arrive. While sitting there one gentleman curses numerous times and upon the gentleman arriving he complains about being the only one who knows how to cut transponder keys and that someone messed up all the keys so he doesn't know which ones are which. While waiting for another lady to have her key cut, another gentleman asks to look at the car door lock and informs me I have a broken tumbler and will need to leave the car for at least half a day. Why I was not informed this as I entered Sandy Springs Locksmith I am unaware.

Sadly, I cannot review their actual ability as locksmiths because I left prior to them doing any real work. I can account for their lack of ability to run a business however.

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JJ564

Joined 5 years ago

Great Job !. I used their services for the first time and they are very professional. Also the price is reasonable.

Recommends

3isabel5

Joined 6 years ago

Be careful when you call. I called this company to get a quote on rekeying a couple of locks on my front door. They told me that they had no one available for many weeks to do this. So they gave me the names and phone number of 3 places that could help me. As soon as I hung up the phone, my personal phone started ringing off the hook....Apparently they had immediately sent out my name and telephone number electronically to other places and they were all calling me at once. The girl on the phone never mentioned she was going to do this nor did she ask my permission. Not a good business practice.

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mommabobba

Joined 8 years ago

Reputable. These people are the real deal - in business for over 40 years - very professional and trustworthy.