“Their customer service always call after every cleaning to see if I like the cleaning.”
“The price was just perfect for my situation and I will start using their services regulary.”
Complete Lack of Responsiveness to Problems.
We've used Via Maid Services for several years at our Decatur home. However, 2+ years ago they scratched the our cooktop. They agreed to address the problem and committed many, many times to resolve the problem in short order. Apparently they committed to resolve the problem, such as the email excerpt below, just so we would leave them alone....until the next time we bugged them and the circle of broken commitments would continue.
"You don´t need to update the BBB, by tomorrow I will settle with you the amount we owe in the stove. If you agree to the amount, as we already know, I either send you a check or do a direct deposit from our account. I just want to make sure after we finished, you can clear us with BBB."
The excerpt above is from an email response dated March 10, 2011 to one of the recent iterations of this issue cycle. As I'm sure you can guess, the issue still is not resolved after 2+ years.
Nice. Just a short note to let you know that the service that you and your staff provide is the best that I have experienced
Amazing. This is just to let you know how much I appreciate the great service you provided me recently.
Nice. I appreciate the quick, good service & the reasonable price. I’m never disappointed
Nice. Prompt, courteous and professional; a pleasure to do business with.
Great. The service was excellent. I was very pleased with the results.
Awesome. The service was excellent. I was very pleased with the results.
Amazing. I was so impressed with the professional manner and concern for a job well done!
Amazing. It is so nice to be able to have this done while we're away. It is great to have a trustworthy company!
Amazing. This is the second time I've used your services, and I was very pleased both times.'d highly recommend you guys!
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