Van Michael Salon

05/18/12

Avery is Terrific!!!

by CARYB955

I had an appt. with Avery a few days ago and I was very impressed!! She was extremely personable and down to earth. She listened to me and spent time assessing my hair and making recommendations about what type of cut and style would work best for me and my hair type and personality. She seemed extremely knowledgeable, and the end result proved it!! I love my hair and have had a number of compliments on it!!! If you are looking for someone who will take time with you and listen to you and send you out the door with great looking hair, go see Avery!!!

09/09/11

A warning to all clients

by Wendy2333

I asked how I could find out exactly what I would be charged before coming in to get the service done. (A $50 charge applies even if you discuss the service with your stylist, and decide not to get it done. This didn't make sense to me - what if I wanted to know the prices ahead of time, before paying $50 for a consultation?)

I was misled to believe that if I came by, a stylist would take a moment to look at my hair and inform me of the prices of my treatments BEFORE my appointment. I didn't want to consult with the stylist (truthfully, I'd never heard of a salon charging $50 for a brief exchange with the stylist) because I already knew exactly which treatments I wanted.

(And yes, the salon charges $50 for a consultation. I read a review in which a client is discredited in a post in which a client complains of the $50 charge for consultations. If you call and ask for a consultation, you will be informed of the $50 charge. Try it, rather than reading the well-presented responses to posts on this website.)

I took an hour off of work to visit the salon in person during the slot of time that the receptionist told me a stylist would be available. She paid no heed to what she had informed me over the phone, and said that there was no way I could be given a price without either coming in for an appointment (a $50 charge automatically, without knowing what treatment you will be getting!) or scheduling a consultation (again, $50). I was miffed by this reluctance to, at the very least, offer me a quote on the treatments I was interested in. I was very thorough in explaining exactly what I wanted to have done. Nonetheless, the receptionist seemed to act as if my question presented a strange enigma. It was as if I had no right to know the cost of the treatments before I booked an appointment.

I was appalled by this blatant disregard of what I'd been told previously. I'd taken an hour off of work - in addition to a good deal of time spent on the phone discussing the treatments I was interested in.

I had come in person. I was preparing to spend at least $400 or $450 at this salon. Not only was I given no quote for the treatment I intended to have, but the reason cited was that the "salon policy" was to charge $50 for a color consultation because, according to the receptionist, the "best salon for color in Atlanta" - her words, to the best of my memory - "can't have people coming in for a consultation, then going to other salons and giving them the information we gave them."

I had been intending to have my hair done at that salon, up until that point. But that assertion seemed paranoid, almost eery. I just wanted a quote.

My general impression of the salon was one of haughtiness, disregard of customers, and, most importantly, hypocrisy.

I did not return because, out of principal, I do not want to give business to fraudulent establishments. I believe that I was deliberately misled. I have a right as a customer to know what I will be paying for a service before paying $50 for a consultation with someone who I may or may not choose to return to. I was led to believe that I would be given the exact prices if I "dropped by” the salon during the times provided to me by the receptionist. Upon inquiry, I learned that this was not the case, and the receptionist to whom I'd spoken acted surprised by my request, and informed me of the $50 charge for a consultation.

Do not encourage duplicity in business dealings; seek your services elsewhere.

03/05/11

Billy-Jo will find your perfect little Black Dress

by Amy Wood

I've never walked out of any Salon knowing the way I want to look. I went to Van Michael knowing they have the best stylist in town without any expectations. My hair was dull, damaged, and breaking. I asked Billy-Jo to cut out my bad hair. It was scarey but I wanted to get rid of my damaged hair. It was the best thing I've done for my self in years. I just got my 2nd haircut with Billy-Jo today. Wow!!! I love my new look. She gave me a beautiful put together look that will easily transition into a longer look over time. Life without the rats nest is Heaven!!! The Aveda products she recommended are taking my hair to the next level.

10/26/10

Thanks Davo for making me feel beautiful!!!!

by parks9377

As always Davo gave me an amazing haircut. I told him what I wanted but his cut was far better than I pictured. When you feel good about your hair your day is much better. Thanks again for making me feel beautiful!!

09/26/10

Hannah is wonderful!

by diva eliza

Recently, made an appointment for the first time at Van Michael and saw Hannah. Hannah was amazing! I have never received so many positive comments about my hair! I needed a major change in hair style and Hannah provided very creative ideas and options. She was also very fun and engaging. The finish look of my hair was better than I could have imagined. Hannah listened to my hair needs and desires. Then, she designed a hair cut that fit what I had asked for and more. She also recommended a colorist, Jocelyn and set a appointment time for me. Jocelyn was also wonderful! Both girls provided such amazing customer service. My highest expectations were met! You have made a customer for life! Thank you, Hannah and Jocelyn!