Bennie's Shoe Repair

11/11/09

Best Repair

by Amybell06 at Citysearch

First let me say that I used to take all my shoe repair to Trio ($$$$$$), enough said. You better take out a loan if your going to get your shoes fixed at Trio Shoe Repair (Plus, they don't speak english at Trio's Shoe Repair).

The people at Bennie's are so nice (I just love that old man behind the counter).

Bennie's made my old Western Boots look like new and Bennie's also just added a new soles to my very expensive Prada, Max Kibardin and Dolca Vita Boots.

Thank You Bennie's for taking good care of some of my favorite shoes.

• Pros: Very Friendly

10/08/09

Great old world customer service!

by Safety lady at Citysearch

I've also been going here for years and have always been happy with the quality of the work as well as the customer service. Also my boots/shoes look fabulous when I get them polished/shined here. Last week I took in a belt that needed to be shortened and they wouldn't take a penny for the repair! In this day and age this kind of thing never happens. It's hard to believe that any of these guys have ever been rude to a customer . . . I highly recommend Bennie's shoe repair AND the shoe shine.

• Pros: Best shoe repair in town

07/20/09

Rude

by fromagelover at Citysearch

I've been coming here for years. All my beloved designer shoes have made a visit at one point or another. For one...I want to say, it's the skinnier and younger looking of the two managers/owners that is rude. He first started by dumping out my brand new Diors on the counter. When I asked him to take it easy, he started telling me all the flaws he saw in the many pairs of shoes I brought in and that he could not be responsible for them getting dirty. I told him some of them had been worn and that I understood they were not responsible for the scuffs, etc. Then he yelled at me to tell me he'd been in this business all his life and people claim that their shoes were damaged here. I asked him to calm down, he kept yelling so I left. They knew I was a regular customer and never had made such a complaint. Too bad....I really like the gentlemen who actually work on the shoes.

• Pros: The folks who actually work on the shoes are great
• Cons: One of the managers/owners is very disrespectful and rude