Laundry Lounge

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JLoveMosca

Joined 5 years ago

Loyal Customers....Terrible Experience!!!. My wife and I have been patrons of the Laundry Lounge (which is poorly managed by a disrespectful, lazy, and belligerent man with redish blond hair, a mustache and glasses) about 3 times a month for over a year, always spending $30 or more a trip and because of that we recently found ourselves in one of the most ridiculous situations that we've ever had the misfortune to be involved in. If you have to spend that much the Laundry Lounge it is unavoidable that you will be engaged by this man. He tries to be friendly and start a conversation about what good customers you are, and how efficiently you work, and it will undoubtedly end in him making some type of blatant, uneducated statement about any number of inappropriate topics. As this didn't sit well with my wife and I we still continued to frequent and politely manage our way though the encounters as best as possible. We would even leave as soon as we put our clothes in the washer or dryer, only staying to fold, in efforts of avoiding his rants. We always read the posted last wash sign and made sure to respect the hours. Then one night came the most uncalled for behavior I've been unfortunate enough to witness in my adult life.

We were running later than usual so we made sure to read the last wash hours on the way in. They read "last wash - 9:00pm". I looked at my cell phone and it said it was 8:15. We loaded up our clothes and left. We returned at 8:40 to put all of our stuff into dryers and set them to run for 42mins(has always been enough time to dry our clothes)... then we left again. We returned at 9:20 and began to fold. Checking all the dryers we found that one dryer hadn't even come close to drying load so we put it into a different dryer and put more money in. As we are folding we are meet by this man confiding in us his dismay about how people are continually posting bad things about him on the Internet... and how he just cant understand why. We continued to fold until 9:45 when I rechecked the load to find that it was still not dry. I then went to add another $.25 and this man begins yelling at me not to put anymore money in the dryer and begins to telling my wife to stop what she was doing and pack up and leave.... kicking us out, in the cold, with wet and unfolded laundry because his dryer didn't work correctly and because he didn't have the human decency and respect to wait or even engage in a rational conversation. He immediately lost his temper and began ranting about how "at 10 o'clock I'm my own man" and how "the clock on the wall is 10 minutes fast". Whining and cursing like a disturbed child. At this point he is completely irrational. This man should quite obviously not be allowed to work with the public. I didn't quite know how to react. I didn't know how to greet that kind of belligerents. At first we attempted to communicate. Possibly he didn't he didn't understand that we started our laundry almost an hour before his advertised "last wash" and the only reason the clothes were not dry was due to his faulty equipment. Perhaps he didn't realize how inconvenienced we already had been because of the defected dryer eating our time and money. So we tried to explain rationally and to no surprise that feel on deaf ears. When he began cursing at my wife she also lost her temper and began to pull the last of of our wet clothes out of the dryer and pull them out to the car (at this point the clock on the wall reads 9:53). I had to gather myself and in a very clam voice I told him he would not use that language with towards my wife, nor would he ever take our money or the money of anyone we know who has ever attended the place. I also suggested that if over 15 people had gone out of their way to post outrageous comments about him online... perhaps there was a reason.

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joshbacker

Joined 5 years ago

Easy enough coin laundry. Free wifi (should be reason enough), clean, reasonable prices, machines ALWAYS available, huge magazine selection (though i won't vouch for their age), and all the restaurants/shops of Ainsley mall...its pretty awesome (but not as awesome as having your own washer/dryer)

Honestly I can't believe citysearch has 100 character minimum...its a coin laundry, I'm not staying over night or getting table service here...the above is all you really need to know