Rusan's

K P.

Joined 7 months ago

DO NOT go to the Athens location of Rusans--HORRIBLE SERVICE, MEDIOCRE FOOD, and INCOMPETENT MANAGERIAL STAFF. Worts customer service I've yet experienced--overcharge me, give me the wrong food, and yet refuse to take care of it because the guy working there wasn't the same guy that took the order when I called in. RIDICULOUS.

Doesn't Recommend

athensiloveyou

Joined 2 years ago

dont go! very awful service and i used to be a server. The service was horrible! I used to work at a Rusans before and I know what you should and definitely shouldn't do. I went by myself for a quick dinner. Server didnt come to ask me about a drink for 10 minutes. She brought me a water before I even ordered a beverage, so I had that but then, I asked for a sweet tea when she asked my beverage order and NEVER got it. Waited for ever to order food!! She didnt personally bring me the food which is okay since I was at the sushi bar, but she did not ASK me if my food was okay, and never talked to me, so I could not ask for my tea or a STRAW for the water. i was ignored. so at the very end, I had my small empty cup of no WATER which is barely anything with the ice. Tried to flag a manager for 1 water refill. She came after i had been done for a while and asked me if i wanted a box. I said, check please. A few min later she came up; She did not bring me a check, she showed up and said "your total is 12.50." Weird right? and I gave her my card. she then came and got my signed bill before i had even left. rude WORST SERVICE EVER

Recommends

Nephron

Joined 3 years ago

Consistently Good, Newly Renovated. Ru San's has been an Atlanta favorite for years, and will all the bad press I'm seeing in these reviews I thought it only right to give my (positive) two cents.

The sushi is consistently good, and very reasonably priced. Out of all of the sushi joints in town -- and I've been to plenty -- Ru San's is certainly my go-to. Staff is generally friendly, particularly any of the chefs behind the bar. If they recognize you from a previous visit they'll greet you like royalty, always a nice feeling! I will admit that service occasionally gets backed up on a busy night -- and many nights are busy -- but they are always kind, fair, and ethical. Never once have I been ignored or overcharged (as some reviews here say they have experienced).

In truly great news, this location has spent the past several months on almost a complete overhaul of the main dining area, including an extended bar, extra dining tables, and a double-doored entryway to diminish those pesky drafts during cold months. Very nice!

Really, this is the best low-key sushi place in the area. If you've had a bad experience in the past, I DARE you to go again! I promise you won't be disappointed twice.

Doesn't Recommend

CSMobileUser3

Joined 5 years ago

Worst service ever!. My friend and I went to Ru-sans Monday around 5:30pm. It was raining out so business was slow. We both ordered an appetizer and a sushi roll. The waiter brought me my appetizer and roll. About 15 minutes later he brought my friend's appetizer. We waited about 25 more minutes and flagged our server dowwn to ask where the other sushi roll was. He said it was coming. Well, it neve came and I was finished w/ my meal. We asked for the check and for the missing roll to be taken off. 15 min later we got the check. Our waters sat empty the entire time and our waiter never checked on us once. If we needed anything we had to flag him down. It wasn't busy at all! I'm never going back.

Doesn't Recommend

ATLWake

Joined 3 years ago

Not so hot. Been here a few times and like their other locations it is so so. Generally pretty crowded and too loud. Food is ok, but prices are high and service is not real important to them. Seems like they figure they have enough notoriety service isn't all that important....

Doesn't Recommend

msalexchu

Joined 3 years ago

Overcharged me.... I'm sorry but this place needs to get a big makeover and quick.

I went to rusan's about a week ago and the sushi was warm. Now, I may not be a sushi pro but shouldn't sushi be atleast room temperature or cool to the touch?

But at Rusan's the sushi was warm and it felt really nauseating and uncomfortable to eat.

On top of that, they overcharged me.

I clearly wrote a 3 dollar tip for my 21 dollar bill and they charged my card 27.11. Where did the extra 3 dollars and 11 cents come from, who knows?! I did not leave any extra rice (some people on here mentioned that if you don't eat all the rice that comes with the sushi, they overcharge you so we made sure to eat EVERYTHING).

And I live now where near atlanta (around 30 minutes away ) so I'd be wasting money to drive all the way to Atlanta to argue with them.

I really hope karma gets back at them.

Doesn't Recommend

atlanta123

Joined 4 years ago

Is the worst food ever. We had a dinner in Dec 16 @ this location, 4 off us we were sick, including my pregnet wife.

This manager is a layer when ever we call she said that is the first complain, which is a lay....

My edvice never eat any more from this place, even though i was one of their best customer, but after what happen to me, my pregnat wife and my friends I advise every one do not go there.

Thanks

Doesn't Recommend

bidright84

Joined 4 years ago

SERIOUSLY Food poisoning ! ! DONT EAT HERE ! EVER. I recently got food poisoning from Rusans in buckhead. 3 of my friends and I all had 2 days of throwing up every 20 minutes and diarrhea non stop for 2 days. Worst pain i have ever been in. The fulton county health inspectors were called out to investigate and found certain foods were too old and not at correct temperatures . In addition 8 other reports were reported the same day for food poisoning at this same rusans. Food poisoning is the result of eating organisms or toxins in contaminated food. Most cases of food poisoning are from common bacteria such as Staphylococcus or E. coli . I WILL NEVER EAT SUSHI AGAIN IN MY LIFE . THIS PLACE IS NASTY AND NOT UP TO CODE ! seriously do not eat here . You may have eaten here before and not had any problems but all it takes is one time to get sick. please take what i say seriously and do not eat here. thank you

Recommends

pluskat

Joined 5 years ago

Awesome Super Happy Funtime Fish. Snobs go away!. I gave this place (either location) 5 stars because for me it is one of the most enjoyable places to go grab a bite, and I always look forward to it. It is by far the most fun restaurant to eat in. And (hold your breath snobs), the sushi rules. Granted, I don't eat the traditional sushi here, when I want cold, raw, mostly flavorless fish, I eat it on business trips to San Francisco or New York. If I want food with awesome flavor and texture, this is the place.

I wouldn't even call it sushi, I'd call it Awesome Super Happy Funtime Fish. It tastes great, the atmosphere is very fun, and the proprietors are exceedingly gracious and hospitable.

Doesn't Recommend

Pennypacker

Joined 5 years ago

VERY AVERAGE. I was born and raised in Japan so trust me...the sushi here is very average, with average neta (ingredients). Its okay for a quick bite to eat and the price is reasonable, but I wouldnt take anyone here for authentic sushi. Oh yeah, the rice is often undercooked and its not flavored as it should be. For authentic sushi try Sushi Yoko in Norcross.