American Firewood Co

01/17/10

Buyer Beware

by mesochaser

I recently ran out of firewood that was left over from last season and called upon American Firewood Co for an order.

I ordered a half cord of seasoned hardwood and was told delivery would be on Tuesday. I worked from home to receive it and they never showed. I was told they would come on Wednesday and they did not. They came on Thursday when I was not home.

While delivering the wood, they drove on my property and damaged pathway paving stones leading to my backyard (I live in a residential neighborhood, not property you drive on. They took no responsibility for the damage they caused. I ordered a half cord and was given a stack that was 6' by 4' by 1.5' which equals 32 cubic feet, half of the 64 cubic feet ordered.

When I called and asked why I was only delivered 32 cubic feet and not 64 (1/2 cord) was requested, I was told they sell an "area cord" and not the standard cord. Selling an "area cord" is against state regulations in GA, a regulation meant to protect consumers like myself. Nothing was mentioned of an "area cord" until they gave me less wood.

It's been over a week and they still have not picked up their wood, so my wood holder is full while my truck remains full of wood I bought elsewhere.

The wood they delivered was great wood, but expect completely unprofessional service and much less wood than ordered.

• Pros: Good wood, delivered and stacked
• Cons: Delivers less wood than promised

11/13/09

Wow!!!! Great Wood!!!!

by SincereGuy

These guys delivered great wood that burned well! They delivered it really fast and the guys that came to my house were very polite. They even stacked it not dumped it like some of those other guys do. Got their name from a friend who said they haven't used anyone else for twenty years. I won't use anyone else either!

• Pros: Woods well seasoned! Burns Great!

11/13/09

Great Company!!!!

by LoveGreatService

highly recommend this company. I called them at 6:30pm. By 8:00pm they DELIVERED & STACKED my half cord order for the same price others charged for just the firewood; delivery and stacking was always extra (sometimes up to $75 MORE) at other companies. American Firewood is not only the best value, these folks were friendly, curteous, and quick to deliver. Tip them generously, they certainly will earn it. I'm a customer for life.

• Pros: Speedy Service Stacked The Wood Where I Wanted

11/01/09

Do not use!

by NewReviewforu

I would not recommend this company to anyone. There was no communication as to when the wood was going to be delivered. They just showed up, and had I not been home there is no telling what the outcome would be. The wood does not burn, not seasoned. I have taken a torch to this wood and it will not catch. I would call and request a new cord, but feel my time is better spent making other people aware of the quality this company provides. Do not use!

• Pros: Stacked nicely
• Cons: Wood does not burn, no notification of delivery.

10/26/09

Interesting Work Philosophy

by Marileemed

I hardly EVER leave a bad review, as I think if you have nothing great to say. . .well you know. However, I called this company to deliver wood to me and they quoted me a price, which continued to go up when I told them I wanted the wood stacked behind my home. In any case, I decided to give them a try. They told me they would deliver the wood on Saturday, 5 days later. I agreed. Meanwhile Saturday comes and goes and no wood. I called 3 times on Saturday to "confirm" and see what was going on, only to get an answering machine. No calls today, which is Monday. This is an interesting work philosophy to me. They may have great wood. . .but then again, I wouldn't know!

• Pros: Have no idea
• Cons: Poor business practices