“Everyone was helpful and friendly.”
“Rude people, overpriced gowns”
This place has no idea what customer service means!!!!! I can NOT express that enough. First they moved and did not inform myself or my bridesmaids. When I mean move I mean from Atlanta to Norcross moved. We figured it out by going to the old building and them no longer being there. SECOND they gave my bridesmaids such the run around about ordering their dresses, it was so dishearting to all of them because it was beyond difficult just to order the dresses. THIRD when I called to see when the dresses would be in they could not find my name or my maid of honors name in the system. I really have NO CLUE how this place is in business!!!!
Great place to go if you're a plus size bride!!.
I was hesitant about coming to this shop because of a lot of negative reviews I read online... but I have to say, it was actually my best experience in shopping for my wedding dress! I'm a plus size bride and a good amount of bridal stores I went to had a very limited selection for me to try on, which really discouraged and disappointed me. There are more than just skinny girls getting married in the world!!
New Natalie's has a GREAT selection of gowns for plus size brides! That was the first thing that really got me when I went there, I actually had a chance to try on a lot of dresses because they went higher than a size 18! Of course they have more dresses for girls who are not plus size... but the selection they have is great. I cannot express to you how impressed I was with their selection.
The prices of the gowns are also amazing!! The dress I got from them was the perfect price in my budget.
My consultant, Carty, was also great! She was very nice and friendly. She never pressured me into purchasing a gown. In fact, no one at the store did, which I think is great because this is not something you should be pressured into doing.
The only thing I did not care for, is the fact that they do not allow you to take pictures unless you purchase the gown. I understand the whole concept of them not wanting you to steal the dress design to make it yourself... but when you try on so many dresses, they all start to look the same and cannot remember which ones you really liked!
Other than the whole no taking pictures thing... my overall experience was great! I highly recommend New Natalie's for your bridal dress shopping... especially if you're a plus size bride that would like to have a lot of options to try on! :)
GREAT CUSTOMER SERVICE! LOVED THIS PLACE!. Everybody at New Natalie’s Bridals was extremely nice! The owner of the salon Mr. Posner had an awesome personality and he was very witty which helped to ease the whole bridal experience. I had the chance to work with the consultants Piper and Tia. Piper followed up with answers to the questions I had and Tia helped me to choose a beautiful wedding gown! Tia was very helpful and a pleasure to work with! Ruth is the seamstress who was very sweet and prompt on returning phone calls. Needless to say I left with a beautiful gown, feeling beautiful, and very excited about my special day! I am a loyal client who will encourage new brides to make New Natalie’s their first and last stop. Thanks New Natalie’s Bridals for making me a beautiful soon to be bride!
Love them!. I have been to New Natalie's several times... each of which was a GREAT experience. First of all they have a fantastic selection of dresses. Plenty to try on in all different styles. I had no idea what I wanted but my original consultant (Hope) offered GREAT suggestions. I brought my bridesmaids with me the second time I went in to help me choose between two dresses. This time I had the privilege of working with Piper. Another great experience! I can't say enough good things about Hope and Piper. With the help of my bridesmaids I finally decided on my dress and just ordered it today. New Natalie's was offering a 10% off Black Friday special which was really fantastic! We will be ordering the bridesmaids dresses from them as well!
I had a Wonderful Experience!. After reading the reviews I was really skeptical of visiting this bridal salon. I went knowing the way it works and expecting poor customer service. However what I received was excellent customer service. I did my research before I arrived and looked at all of the designer's websites and printed photos of the gowns I wanted to try. I was running late so I called to let them know and they said it was ok, see you when you get here. I walked in and there was a lady at the front desk, I started to sign in and she said I didn't have to because I had an online confirmed appointment. She walked me through the store and showed me all the sections and explained the layout of the gowns. I was allowed to choose 5 gowns to start with and you hand them to the guy working the floor who puts them all together. Once you pick 5 you go back to the dressing area where there are signs telling you all of the rules, no photos until the gown is purchased, do not touch the veils, please ask for assistance, due to limited space only the bride and consultant are allowed in the dressing area, and on the stage where the mirrors are. I did have to wait about 40 minutes to try on my gowns but I enjoyed watching the other brides try on their selections and see their reactions. It was a Saturday and they were pretty busy, with about 3 consultants working with the brides. It was my turn to try on gowns and I got Piper, she was FANTASTIC! I'm not modest so I didn't mind having to undress in front of her. We tried the gowns I chose and I enjoyed having someone put the gowns on me where they fit like they should and show me what it would look like with them bustled in the american and french. I wanted to try on more gowns and they said I would have to choose them and go to the back of the line if more brides were waiting to try on gowns, but I got lucky and no one was waiting so Piper and I went out to the floor and picked a few more, and she chose one she thought I would like and I found 2 very affordable and orderable gowns during my visit. Until I found this place I had only found sample gowns that I could afford, now I have two very pretty BRAND NEW options :) Oh and of course they don't let you know who the designer is until you purchase the gown, but if you do your research before hand and know who they carry, it's not that hard to figure out who makes the gown you tried on, unless it's a discontinued style. I found a beautiful Davinci Bridal and a Mori Lee Bridal gown, I know this because I did my research. I have to go back with my mother in law and my mom, so they happily wrote down their style numbers and gave me a card with them on it and they were happy to have me come back later. They were even offering 10% off if you pay in full this past weekend, and additional discounts on the discontinued gowns. I think it is very worth your while if you go knowing the rules.
Hell to the No!!!. I am mad as you know what at this people. I went during my lunch break seeking a dress I found online. Of course they did not have it, but got me to try on other dresses. Well, I fell in love with one particular dress. It looked awesome on me. I was by myself so I told them I would have to return so that my mother could view the dress. In my excitement I asked for the dress style number. They gave an in house code and told me I would not know the dress designer until I purchase the dress. So, not only are you not allowed to take pictures; but you can not know what dress you tried on?! I am 38 hot and WILL find it else where. I have not time for silliness...
Awful! Go Elsewhere!!!!. Please save your time and money - go somewhere else! I went to New Natalie's with my 6 bridesmaids on a Saturday to look for bridesmaids dresses. One of my bridesmaids called during the week beforehand and was told there was no need tor an appointment because there would be plenty of associates available. Therefore, we arrived in the early afternoon and were surprised to find that no one offered to help us. The dressing room is a big square room with no doors that anyone who wants to try something goes in at the same time. If you're modest, good luck! It was hot ant stale in there, we were all very uncomfortable. When we finally found the dress we wanted (with no help from them), we had to wait about 45 minutes for someone to fit us. After that, the associate who took the deposits for the dress expressed absolutely no politeness or gratitude toward my group. We are buying 6 dresses here! Also, I, the bride, was forced to leave my credit card # incase one of the girls' cards didn't go through later. Nice. No one has called to let us know that the dresses have shipped arrived, even though I've left messages and used the Contact Us on their website. The approximate ship date was early August... To add to the sinking feeling, we found the exact same dress for $60 cheaper online. Just saying, go somewhere else!
Worst Customer Service Experience Ever!.
In the bridal industry you don't eactly have "repeat customers" so this means New Natalie's doesn't give a crap about you. Wish I would have read the reviews...
New Natalie's knew my dress was running late and would not ship as scheduled but never called to inform me. When I called myself, I was told on 4 separate occasions that my dress had in fact shipped and to "give it a couple of days." It wasn't until I spoke to a supervisor 2 weeks later that I was told my dress had just shipped that day and would arrive in another week!! I was promised several phone calls the next week to discuss my frustrations with the owner and get an update on my dress arrival and never received one phone call. When I spoke to the owner's husband he offered twice to pay for my alterations due to the horrible customer service I had received but then had amnesia after his wife yelled at him and called me a b**** as she was hanging up the phone. These are the owners! He said there was some kind of "miscommunication" and they would not be able to pay for alterations. I told them I would be going elsewhere for that then because I did not trust them to touch my dress. When I came to pick up the dress, the owner, who has the worst attitude ever, could not give two hoots about my frustrations and only came up with excuses about how busy she is. Guess what? Not my problem. Your only job is to make sure the brides have a stress-free experience when shopping with you and you can't even make a phone call. Not to mention, can't give correct and updated information when the bride calls you! This isn't a pair of shoes I ordered for a vaction next week. This is my WEDDING GOWN. Kind of important, don't you think? No one I know will ever shop at this place, EVER.
Save yourself while you still can!.
I wish I had read all the reviews before I ordered my wedding dress from New Natalie's.
***If you're a poor sap like me and already ordered something from New Natalie's, you better check on its status ASAP.***
Here's my story:
I visited New Natalie's in March, 2011. Initially, I was impressed by the selection of dresses, and the place was empty, so I got good service. I did get a little upset because you're not even allowed to take pictures of a gown until you purchase it.
I really should have realized something was wrong when I went to check out and the sales-lady didn't even have the right chart! Thankfully I noticed, so I got her to go back and find mine.
I paid for my gown in full on March 10th. They emailed me two weeks later saying the estimated ship date from the manufacturer would be July 8th. I started pestering them around July 12th, but I couldn't get any answers! A few people tried to tell me it was the manufacturer's fault... clearly a lie to cover their butt.
Now, half-way through August, I am still waiting for it to arrive. I keep calling, and every day someone tells me the owner will call me back, but it hasn't happened. I live in Florida, so I can't actually go in and talk to anyone.
I have less than two months until the big day in October. All I can do is pray that by some miracle it will fit perfectly, if it ever gets here.
The Owner is a Horrible Person. Horrible Service(from the owner), once my finacee told them she decided to go with a dress from somewhere else their entire attitude changed, and even though she still wanted to use her deposit for a veil or a second dress for our reception they told her NO, the deposit can only be used for a Wedding Gown and if she didn't buy a Gown she couldn't get her Money back or buy anything else from the store with it.
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