Greene Classic Limousines

05/05/09

an administrative aspect...

by HereToAssist at Citysearch

As a personal business manager, I have never personally ridden with Greene. Instead, I book their limos and sedans for my demanding clients. There is a lack of great chauffeur companies nationwide, with most of them being "just good enough." Greene is just good enough. Sure, my clients are happy with the clean and professional cars and drivers... but I get absolutely frustrated every single time I have to book a car with Greene. Their online website often encounters errors, so I can't access my online booking. Their phone operators have difficulty locating my account every time I call (every few days, mind you). But what really gets me is the billing... they take upwards of 2 - 3 weeks after a completed booking to close out the ticket and invoice me. In a world where time is money, and I have only so long to seek reimbursement, 2 - 3 weeks is just too long to wait for a receipt or invoice. One other tidbit worth mentioning, several times they have mistakenly charged a stranger's credit card for one of my bookings... several times! Needless to say, it took a few phone calls to Greene to sort out their mistake - another thing I don't have time for.

I would switch to another service if my clients weren't already comfortable with the name "Greene Classic Limo." It's a shame how much a name can reassure someone, especially when the administrative staff behind that name are mediocre with customer service at best.

• Pros: online reservations
• Cons: billing takes weeks to close out

09/10/08

Excellent and professional

by LuEllen at Citysearch

I have had two rides so far with Greene Limo as they were recommended to me. Both rides were highly professional. I was in a rush each time and the drivers were highly accommodating, respectful and patient. I am a frequent car service user and I very much recommend this company.

• Pros: great drivers and lovely cars
• Cons: none

04/16/08

Very "high end" treatment.

by Mauriann at Citysearch

I very rarely write a review for any company. How ever, I felt compelled to pass this info. on. Greene Limo company is superior to anyother Limo company I have used. Their staff treats me with "kid gloves" I NEVER worry wiether they will be on time. The Limos are always clean and pristien. Many times I have requested different amenities when traveling with the kids. "No, problem, our pleasure" is always the response. My best compliment would be that I trust this company with the care and safe transport of my Mother and that's saying alot !!!!!!!!

• Pros: Worry free
• Cons: None