“have never experienced such poor customer service as I did at this Kinkos.”
Disaster!!!!. I have never experienced such poor customer service as I did at this Kinkos. Their staff messed up every part of my order - which included printing and binding 10 copies of a professional report. Given all of their mistakes and my numerous visits and proofs, the manager (Eric) tried to give me a 10% discount for all of the troubles, but not a single staff member of the 7 who were behind the counter couldn't even figure out how to work the system to put it on. Becoming very frustrated in the process - Eric proceeded to yell at me as though all of their mistakes were my fault. Since I had been nothing but courteous, I simply picked up my original and left the store fearing what might come out of my mouth if I decided to respond to his immature, unprofessional, and virtually incompetent mutterings. I took my project to Office Depot in Toco Hills where the staff were professional and courteous, the cost was approximately 20% cheaper, and the reports were ready for pick up in one hour! I will never go back to FedEx Kinkos in Decatur. I wasted a lot of time and energy trying to assist their staff in completing a very simple job. I would not waste your time unless they get new management and competent workers.
Find plenty of copying, printing and shipping services for everything from business proposals to school projects..
The ubiquitous copy center has grown over the years into a diverse hub of business resources. Customers can copy and print documents, as well as create business cards, posters, brochures and photos from digital files. FedEx Kinkos also sells packing and shipping supplies and offers a wide array of FedEx shipping services. Many stores even have wireless Internet service and videoconferencing, and all locations have computer stations and CD reproduction services.
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