08/28/09

yummy queso

by haiku8

I love the queso dip here. Also the grilled chicken salad is amazing- so fresh!

the only down side is i always eat the entire bowl!

also- the restaurant can get noisy

• Pros: queso!
• Cons: queso...

06/15/09

Extremely unhappy with service

by CSMobileUser

Good evening,

I frequent your restaurant regularly when I am in town. I am usually happy with the service as well as the food work with CBS television out of New York and was excited to take my sister to your establishment for a relaxing Friday afternoon. We ordered drinks as well as a pitcher of margarita and guacamole .

We then asked the server which chicken dish was better and which one came with the rice and beans. We decided to get the dish with the rice and black beans .

The dish came in a timely fashion, we fixed our respective plates and started to eat. I went up to the waiter to ask where our black beans were.

He stated I ordered the wrong meal and came over to take our plates. Well I do realize mistakes happen since it was his and not ours you do not remove the plate from in front of us. You remove the serving dish , which still had a large remainder of food since we split the thigh.

Then a man comes up and says that is not right to eat the food if it is a mistake it goes to the waiters to eat. The proper thing would have been for him to introduce himself as the manager and what seemed to be the problem , I proceed to inform him of the mistake the server made .He informed me it was my word (and sister) against his server?!!

I ask him for the manager and he says yes he is the manger, no name , nothing.

I am surprised at the level of service because for the last couple of years when I was in town I was happy with the food.

I asked another server for the manger again who now has brought us the correct dish we ordered and proceed to berate me that this was not right to have eaten the food, well this was not our mistake and on an already 40 dollar tab including the tip it would have behoved the manager to have had better etiquette.

After requesting that this "manager" Alonzo give me the corporate phone number I explained the incident to Gerry. He as courteous, listened and emphasized. I give you kudos for having him on your management team.

What a lot of people do not realize that one and now two people tell a friend about the bad service that friend tells a friend,etc. By that time 20 people are now expressing their negative opinions to possible customers or future customers of yours. I say this to perhaps keep your "manager" Alonzo from being rude and abrasive to someone else. Things may be lost in translation , but is up to the individual whose native language is not english to be more sensitive in how they word things.

Thank you for allowing me the platform to express myself since I do Public Relations in television I am very patient in how I express myself to people.

07/07/08

great paella

by PrinceDiana

great paella at a reasonable price. outdoor patio is perfect for summer days and nights, great social place.

• Pros: great food, great ambience