C Lighting

Doesn't Recommend

ras2011

Joined 2 years ago

Horrible Customer Service. Today 1/07/2011 I went to return a LUTRON dimmer that I purchased just to see if it would work with my remodel. I was accused of bringing back an item that was used; they initially refused to refund my $37.00. It was never used; the one girl even implied that it had paint on it, I was appalled and offended. The salesperson that sold me the dimmer was off today, I called him last week to tell him I had purchased the wrong dimmer and was bringing it back. If it was used then that is what I was sold. I just know it had not been installed because it was the wrong one.

So, the one lady goes in the back and she must have seen where I had the original sales guy hold seven of the dimmers for me in case the one I purchased was the right one. Because she then called the other girl (the one that had accused me of bringing back a used item) to the back and once they came out it had been decided to refund my money. I requested an apology and I told them I was offended that they would even think I would try to bring back a used item and they refused to apologize.

Because of this experience I have decided not to patronize this establishment; they just lost my purchase of the 3 Schonbek pendants and the Artichoke lamp that I was going to purchase. I will no longer refer them to friends, as I have in the past. This is not the customer service that I remembered from the old location years ago.

Robynne Shelton

Recommends

elizak

Joined 4 years ago

Great custom designs. I was referred to C Lighting recently to find a chandelier for my foyer. They designed me a custom fixture -- something I couldn't have found anywhere else. I was really impressed with how knowledgeable the staff was and how affordable the end product was. This place is a gem. I highly recommend it.

Recommends

Contributor

Joined 10 years ago

Editorial Review. From table lamps to full home illumination, this lighting store offers practical fixtures and artistic one-of-a-kinds.

Recommends

viperbite4

Joined 8 years ago

Awesome Service. Recently my wife had purchased several light fixtures and had them installed by the kind folks at C Lighting and I must say that not only was I impressed with the products she had picked out but the professionalism of the people at C Lighting. Usually the install is always a painful process that I dred but these guys really did great work. Thank you very much!