04/16/09

HORRIBLE CUSTOMER SERVICE- totally disorganized mess‎

by bwebbdds

I ordered 8 bridesmaid dresses from the Atlanta location. I drove from Chattanooga to Atlanta to pick out the dresses thinking that I would have greater selection and higher quality. I am happy with the dresses, but the service is absolutely horrible. The dresses came in and they didn't call the bridesmaids individually to let them know to pay the other half and the shipping. I had to call each of them and let them know otherwise the dresses just sat in the store. That was annoying, but not terrible. Then, I called to make sure everyone had called to pay and they never seemed to know which dresses had been shipped and which hadn't and who had called to pay and who hadn't. Each girl had to call multiple times to finally get the dresses shipped. And now one of the girls STILL hasn't gotten her dress and the wedding is in TWO AND A HALF WEEKS. We both called a month ago and she paid and they assured us it would be sent. Then when she didn't get it after 2 weeks we both called again. She told the girl to physically put the dress in the mail as they spoke before she got off the phone. The girl at the store assured her it would be in the mail that day- AND SHE NEVER GOT IT. So today we both called again and said that she still hadn't gotten the dress. First, they said they couldn't find it and were we sure that we hadn't received it. Um yes. Then she called back to say they had found it and would be one day mailing it today, so we'll see if it arrives. So the moral of the story is, do not buy your dresses from here unless you want to spend the month before your wedding calling them over and over trying to track down dresses that they don't have any record of if they've sent them and apparently no organization whatsoever. I do not get irritated easily and I have been very relazed and easy going about wedding planning, but this was too much.

• Pros: the dresses were pretty
• Cons: terrible customer service, extremely disorganized

02/24/08

Amazing Dress Experience with Wonderful and Accommodating Staff!

by HappyBrideKel

I had an amazing experience at Priscilla of Boston! I had a dress already, but I had to postpone my wedding when my father got sick. The wedding changed so much in a year that my old dress was just not the right dress anymore. The worst part was that I didn't realize it until only 6 weeks before my wedding! So I called Priscilla of Boston and asked if they had any dresses available on short notice. I made an appointment for that evening.

Two of my maids and myself headed over, but there was a gas main leak and we could not get there because of traffic. We must have called 100 times to explain, but it was no problem. They were friendly and helped us find our way around the traffic. We ended up almost an hour late, which was NO problem. They were friendly and courteous and very sympathetic to my dress emergency.

I picked out 7 dresses or so and had a very helpful member of the staff, Sarah, and we had so much fun! My 2 bridesmaids were tying on tiaras and having so much fun while I showed them dress after dress. I finally found THE DRESS and it was no problem getting it in. They had it at the store 1 week later. I called to see if it was in and they let come try it on that day.

Priscilla of Boston is where I should have gone first. I made the mistake of going to one the mega stores where all THEY care about is the sale. I am hugely disappointed that I even had to deal with them, as they were not helpful at all after I paid. The first dress was less than great quality.

If the dress is important to you, don't waste your time on the mega stores. Go to Priscilla of Boston, take your time and enjoy the experience instead of being treated like cattle! It is high quality with excellent staff. I am disappointed by the negative comments considering all the issues I had and how accommodating they were. The girls that work there are all wonderful and because of them I have the dress of my dreams!!!

• Pros: Friendly and Helpful Staff, Beautiful Selection, Great Bridal Atmosphere
• Cons: none

01/23/08

Excellent experience at Priscilla of Boston

by foundmymate

I am quite surprised by the string of negative reviews for Priscilla of Boston. I am getting married this April and found a very pleasant experience with POB in Atlanta. Yes, you do have to make an appointment to try on dresses...as you do with most bridal salons. I was assigned a wonderful consultant who has and is still providing excellent service to me and my bridesmaids, not to mention to my mother and future mother-in-law who came along for support. The alterations department has been friendly and very easy to work with. When trying on the sample size, it fit perfect. My consultant did recommend me order a size bigger because that's how I measured out, but was fine when I told her that I wanted to order the sample size as I did not expect that I would need the bigger size. My dress is in and fits absolutely perfect, even better than the sample, other than a few minor alterations. I think when you start planning your wedding, the first thing one needs to do is have realistic expectations, know your budget, etc. This way you are less prone to being disappointed. I cannot comment enough on what a wonderful experience I have had a POB. I would definitely recommend this bridal salon.

• Pros: Ambience