Better Business Bureau

11/03/09

Customer is right

by Brenda Sigler at Citysearch

On 7/20/09, my daughter, 7year old grandson went to Atlanta for a doctor appt next day. Neither of us smoke. We always stay at a Marriott, but, on this night it was late. I thought the Hyatt Place would be closer to the m.d. I went in to register, was told that they had one room. I requested a NON-SMOKING room..and was told that all rooms were. When we opened the door to the room, we smelled smoke. Normally, I would have taken the key back, and refused the room. My grandson is mentally/physically handicapped, and was tired and needed to be fed. We stayed in the room. Next a.m. checked out... When I received the credit card bill, there was an extra $200.00 added to my bill, When I called abt it, was told it was a smoking charge because I smoked in the room. Excuse me, neither I nor my daughter smoked there or anywhere. I even called the corporate headquarters. They have refused to remove the $200.00 charge. How can I prove that I did NOT smoke there or anywhere? I will never stay in another Hyatt Place. I would rather go to court than give them my money for which I work hard to earn. How many other people have they falsely accused of smoking in that crummy room?

• Pros: Convenient
• Cons: Poor customer service

03/23/09

Pure Acai Berry - Wood Dale, IL 60191

by WDanzy at Citysearch

This is not about the product but about ordering the product online as a FREE trial for 14 days and but later billed for two orders not requested and just now receiving today. There was no billing information sent with the product or posted at the site where the order was place so that you could inquire or cancel. I was able to aquire information form this website pertaining to the product and a email address from another complaint filed on this website. Nevertheless, when trying to cancel again they claim not to have the credit card infromation from which I placed the order which would allow me the opportunity to cancel. I end up calling my bank and disputing the charges because there is no other way to communicate with them. Please do not order this product or any other free trial product online. "NOTHING IS FREE".

• Pros: none
• Cons: Absolute pure Scam

10/19/08

No Deal Drive Time Marietta

by RickyHendrix at Citysearch

I started working with Drive Time in mid September for a car loan. A couple of days prior to September 20th I was told I was approved. I went down to Marietta Drive Time and picked out a car that the sales person told me was within the limit of the loan that I was approved. They took and had me fill out all the paperwork for the car along with the proof of insurance and took the $900 down payment and sent me home with the car. The first payment was due October 11th and I made the payment on October 3rd. The check cleared the bank October 8th. On October 14th I was called by the manager at Marietta Drive Time and told that the car was to be in the parking lot as soon as possible. I tried to understand what was going on since all the paperwork was in order and the payment was made on time, but they would say nothing but the loan was not approved. This was over three weeks since the purchase and I was confused. This morning once again I was told to have the car at their dealership and a police officer was sent to escort me to the dealership. I felt like a common criminal. They would not discuss any form of refund and so I have had to consult with a lawyer. How many other people has Drive Time done this too? Is this the way people should be treated since most are like me with limited resources? Is this something they do to people who receive disability? If you feel there could be others in this same situation or could become in this situation please help put a stop to it. With the current economic crisis many others will need vehicles before there credit is restored and they too are possible targets for this kind of action.