“had been a CLM customer for eight years until today, when I cancelled my service due to rude employees and poor service.”
“You can have your garbage removed for a reasonable price.”
I should start my own trash company so I can rape people out of their money like they do. How hard is it to pick up trash?! I mean really...Taking my business elsewhere!!
They don't recycle your recyclables. I have a friend that use to drive a garbage truck for CLM and he said they NEVER recycled the recyclables. All the recyclables ended up at the same place....the landfield. Very Sad.
Get Ready For A Fight.
We first signed up for CLM with a "Web Special" for $36 every billing cycle. All was well until the VERY FIRST BILL arrived which was way higher. I called thinking it was an oversight only to get a nasty lady on the phone who acted like I was ripping the company off "There ain't no such thang as a web special" she said. I then provided a reference number (which luckily I saved) and she said "we'll make the exception this time"....confused I tried to clarify saying simply "you mean to tell me the web special was for 1 billing period only?" to which she replied "I told you sir, there aint no such thang as a web special, OK?" All of the people that are unemployed and this lady still has her job? In customer "service" no less? I'd be fired on the spot.
From my experience, these people are literally and figuratively trashy! I would suggest looking elsewhere for "REAL" trash service.
Do they understand "recycling"?.
Since moving to Henry County, I have had CLM's service. Their price seemed reasonable in the beginning since they offered recycling with no charge on a space available basis. Well, you get what you pay for! On numerous occasions, my recycling (in the blue recycling bags not near the trash can) was trashed!?!
Bad enough??? Well....
Then it seemed that it started to never be picked up!?! Further confusion. So I called to be told, in a VERY cynical voice, that I wasn't a recycling customer....WHAT!?! She told me that there was a charge for the recycling program, "$8 per month. Don't you know?" Well since there was no communication as such from them, how would I have known? I politely told her that I would like to begin paying for the service and asked when it would begin. She told me the following pick-up and that I would receive a bin then.
Now with my low expectations, I asked if I could set out a blue recycling bin with my recyclables for the first pick-up and she said, "Of course!"
Were they recycled or trashed, you ask? Of course trashed!?!
This even continued with another call to have the driver's confusion clarified.
It is so upsetting to me to take time to pay for, separate, and care to do the right thing for future generations and they can't!!
Bottom line....use another service!!
Very good service. I have been with CLM for last 4 or 5 years. I would like to give them a high score for professionalism and timely pick-up. I really like that recently they added a phone call if our service is changed for a Holiday. Thanks CLM for a great job!!!!
Service is okay.
We have been using CLM Sanitation, though it seems that they were purchased by another company, now Waste Industries.
My wife and I were living in Clayton County, for about 3 1/2 years, when we first signed up, the service was just considerably good, they came, picked up the trash, but there were sometimes when they skipped, but came back the next day or following week. No biggy, the service was $33 for 3 months, then they raised the prices in 2008 because of the high fuel charges, that is understandable, it was $48 every 3 months, now gas prices have gone down, and today I received a letter saying the price is now $53.28 for 3 months.
We just moved, so I will not be paying this bill, we now get free trash pick-up, or if you want to consider it free, as we pay property taxes, of course in Clayton, Co you pay taxes and still pay for trash pick-up.
Good bye CLM and Clayton County!
I used vitos logistics. i used at company call vitos logistics their services is excellent only $11 at month their phone number is 770-696-4783
WTH. I'm really not the type who likes to complain, but I, like many others reviewing, have used CLM for several years. I actually tried to get away from them a year or two ago because of very poor customer service. Now we're back with them because they are the only trash "collection" business in our area. The people who answer the phone are rude/mean at best. They really don't seem to care too much about pleasing the customer. I AGREE with the others regarding the drivers refusing to pick up trash that is not inside of a can! There is nothing worse than having trash left out in front of your house for a day or more, or several days if you're missed, or they refuse to pick something up. And like the others, don't try calling because you will wait on hold for 30 minutes or if you have to leave a message, it won't be returned. This company needs to do better.
Where's my money? Go with someone else.. I have also been a CLM customer for many years and have always been satisfied until the past 3-4 years. I understand that times are tough but to raise our rates "because fuel went up" but not lowering the rates back down when the fuel went down.
Choose another company. I can't believe these people. I had some extra trash laid out and was even willing to pay extra to have it picked up but I was given 2 other phone numbers of business to pick up my trash. Now I have to pay and extra $70.00 to have it picked up!! I never heard of a waste company not picking up waste!!!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!