Southtowne Suzuki

10/24/09

Come here for POOR CUSTOMER SERVICE...

by Black Barbie at Citysearch

First, the sales rep. lied to me when I phoned in to get inventory information for possible vehicles I wanted to purchase. Next, when I arrived, they had me wait around only to search for vehicles on my own through the lot. Then, I got scolded for knowing what I wanted and how I wanted it. And Last, to utter distastefulness, I got cursed at with the phrase "F*@k You." Gee, this must be their twisted, weird right of passage to car buying.

Michael was the rep that caused the trouble. One of his fellow reps tried to cover the foul-up for him as if I was actually going to act like "that didn't happen"; and when I tried talking with the GM about the disrespectful matter-at-hand, he was only interested in selling me an automobile (go figure). No thanks.

• Pros: There are cars on the lot.
• Cons: Sales Rep. will curse at U when trying to shop for a car.