Tyrone >Second Hand Goods > Red Door Consignment
859 Senoia Rd, Tyrone, GA | Directions 3029033.473036 -84.597222
Call for hours
ABSOLUTELY HORRIBLE TREATMENT OF CUSTOMERS!!!!
Manager does not listen is arrogant & made it clear that customers are not what is important, $ is. I had a legitimate concern they did help with at all because they did not want to admit fault. HORRIBLE BUSINESS!
Seems I am not the only one with this complaint... so read the review TAKE WARNING and do NOT give them your business!!!! There are other places that value customers and know that in this economy especially... customers are the most vital part of your business!
Instead of listening... the manager talked over me.
Instead of addressing my complaint... the manager told me what their "policy" is.
Instead of finding a solution... the manager argued and talked back to me, making the situation heated instead of calm.
Instead of making me feel valued as a customer... the manger flat out insulted me.. more than once.
I will be filing a complaint with the following:
Better Business Bureau - https://www.bbb(dot org)/consumer-complaints/file-a-complaint/get-started
FTC Bureau of Consumer Protection - 877-382-4357 or FTC.gov
The Governors Office of Consumer Affairs - 404-651-8600
Customer service? Not so much. – I love the selection and prices at Red Door and I've had a great experience consigning my items. I've never had any issues with items not being accepted.
However, the female at the consignment desk with long brown hair has absolutely no interpersonal skills and has an arrogance about her. In fact, I've contemplated returning to my favorite Newnan consignment store just so that sourpuss doesn't ruin my mood.
Would have been a 5 star review but I've had so many encounters with this girl and have never once witnessed her smiling or being friendly.
Customer service trumps everything else. It's not a department to be lacking in.
Good Product Reputation/Customer Svc. Needs Work – I agree that they aren't ALL the friendliest bunch on the planet. I had the same experience with a "higher end" consignment shop in Houston. Maybe when you're snooty you can charge a bit more! That being said, I consigned with them for the first time this winter and did well. They were upfront about the brands they wouldn't accept. That was fine as I had Justice, Limited Too, American Eagle, etc. Quite a few items still had tags. As for the other things they wouldn't take, I just accept it. It's THEIR store and they know what sells. I had tried selling the more expensive items at a kids consignment we had at my daughter's school and most people there weren't willing to pay a little more for better brands. The people who shop at Red Door EXPECT a better quality product. So, I use more than one store to consign clothes. BTW, they do have great end of season sales and Dollar Days. I find them to be quite creative. If you want cheap, go to a garage sale.
consign at you own risk – The customer service for consignor's is beyond bad. This place is SUPER picky. They don't accept clothes in bags or boxes and I have seen them automatically turn someone away without even looking at what they brought in.
When you go in it is almost like it depends on their mood and their own personal tastes as to what they will accept or not accept. I had a very rude young girl who proceeded to go through my things and only accepted two items and said she couldn't take the other items because they were too worn or they don't accept the brands. These items were not worn alot infact, another lady was going through some other items and they looked very worn and it appeared as though she was accepting them. I should have made a comment then as I was very aggrivated. You also do not get the best returns on your items. I have found some things at okay prices. I am reconsidering consigning with them in the future because of some of the
employees bad and rude attitudes.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Red Door Consignment on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.