City Cafe & Bakery

10/31/09

Horrid customer service

by FowVay at Citysearch

I have visited the City Cafe several times and purchased from their bakery on occasion. I thought I was doing the right thing by giving some business to the small time local guys.

The food is very average at best but the bakery has some nice items. They are very expensive for what you get but there's no other place to get a decent 'schinken-käse croissant' in a place like Fayetteville.

I recently planned to meet a couple at the restaurant for dinner before the Oktoberfest menu expired. My friends were fashionably late so I requested to be seated so that I could order a drink and have a appetizer while we waited. The waitress refused to seat me because the other half of my party had not arrived. I explained that I wanted to have a drink while I waited and she offered to bring me a beer while I sat on a park bench and waited with people parading past me as they were seated ahead of me.

I sat in disbelief until I had enough. I again asked to be seated and was told no. I then expressed my displeasure to the owner of the restaurant. She simply offered a indifferent attitude and said that she wasn't going to allow me to tie up a table while I waited. I was amazed by the arrogance and lack of reasoning or ability to understand that while I waited I was buying food and drinks.

I decided right then and there I'd had enough of that place. The people are immigrants from the former eastern sector of a previously divided Germany and their bad attitude shows. I only hope that enough people grow tired of their lack of service and stop eating there.

I can't discourage a place any more strongly than I do this restaurant. Save your money!!!

• Pros: Only German act in town
• Cons: Terrible customer service

10/20/09

Glad the older reviews didn't put me off.

by sian jones hutson at Citysearch

Had lunch there today with my friend over from England and we thoroughly enjoyed the setting, the ambiance and the food. The staff were very friendly, service was excellent and we were made to feel very welcome. Food was great too. So glad we didn't pay any attention to the negative comments because if we had we really would have missed a great lunch!

• Pros: Lovely setting, very friendly, great food and value
• Cons: None

04/09/08

Poor service

by mwilliams32602 at Citysearch

The bakery goods are good but the service is poor. I ordered decorated sugar cookies a week before my son's birthday, for his school birthday party. The bakery called me 90 minutes before I was scheduled to pick them up and told me that the cookies would not be ready until two days later. When I asked why, they said that the cookies take a long time to make and that they ran out of time. I pointed out that I ordered them a week in advance so that they would have plenty of time.

No apology was offered and they left me in the lurch the day before my son's birthday. I canceled my order with them and do not intend to return. Their bakery goods are not good enough to tolerate such lackadaisical, lousy service.

• Pros: Only place like it in Fayetteville
• Cons: Publix provides better baked goods at a far better price and with exemplary service.