Kennesaw >Cobb County Toyota
“Also, the car she bought, though it is certified, is already making a horrible creaking noise whenever it is sharply turned into a parking spot, so we'll be getting a different Toyota dealership to fix that problem.”
“Terrible customer service.”
“Great prices on Toyotas.”
Beware!!. Beware of this dealership. I bought my corolla through them and I love the little car but really hate how they treated me. I think they really think they can pull the wool over the eyes of women. When I went in recently to have a urgent recall and transmission fluid changed, I had a bad feeling that more would suddenly be wrong with my car. Sure enough they called and told me the transmission fluid pan had to be changed because the bolt on the bottom was stripped. They are the only ones who have ever changed my transmission fluid so how did it get stripped if they didn't do it and now want me to pay for it. I told them not to not change the pan that didnt make sense. I asked if transmission fluid was leaking now because it had not been before. I was assured no it was not and was still safe to drive because I wanted someone else to look at it. When I went to get my keys however the paper they want me to sign states transmission fluid is leaking and customer declines to do anything about it. Now I am furious. I want to speak to a manager but was told he is gone and they don't have his number. That is B.S. I had was afraid to drive my car so ended up having to pay for their mistake. I will never never go back there and if I could give them a negative score I would.
Great new car purchase. Had a great experience at Cobb County Toyota- received blue book trade in value for my 01 accord with no haggling and left with a great deal on a 2012 Camry. Salesman was knowledgable and not high pressure. Everone was helpful and willing to deal. Will buy another car there. Extended warranty offered once and then dropped. I called ahead to make an appointment and they had the cars I wanted to see ready for me to drive.
Salesman made a huge mistake. The salesman told me that I was purchasing a car that was Toyota Certified. After a 8 months I found there was body damage to the car. I called the dealership where Jonah told me that it was toyota certified. When I went in to have them inspect it the manager said it was not. I went back to Jonah and he said no it was and he told me it was. When the manager said it was Toyota Gold certified and not just Toyota Certified, Jonah said oh well I was new and did not know the difference. HUGE MISTAKE!! VERY DIFFERENT THINGS! I did not know this. I was assured they where the same. When I asked him to please make amends they only offered to buy back my car for a low price or sell me a new car. I said I just want you to make this right as now I have a vehicle with an accident and I didnt know about it as it is not on the car fax. And they did not disclose that to me when i purchased the car. The manager took Jonah away, and when they came back I asked them to admit that they had just made a mistake and they refused. Saying they "didn't recall any such conversation." My father was there and can be a witness. Jonah said several times, I thought it was certified and I told her it was and then later came back and said he didn't remember saying this just 20 minutes earlier. They now refuse to do anything to help me. PLEASE HELP!! I just want this issue resolved and this is terrible business practice. When I asked again for them to admit they made a mistake, the manager said, "we don't admit to making mistakes." I have filed complaints with the Better Business Bureau, the Federal Trade Commission and Toyota. I understand that I got a deal on this car. I love my car, but I have found out this information that changes the situation. Do not let Jonah Amlett sell you a car. He seemed very honest, well he lied when he made a honest mistake as a newby. Credibility is now shot!
I'm so glad I didn't buy a car here!.
Worst buying experience ever. I've had better experiences at buy-here-pay here lots with flood cars.
The salesman was either completely dense or brand spanking new- but he neglegted to tell me what I needed to trade in my car resulting in 3 seperate trips to the dealership. He was very dissmissive to my questions and kept asking for a check for the down payment before we had even talked numbers!!!
I feel bad for anyone purchasing a car from those people.
Shady sales tactics.
I went to this dealership to help my girlfriend purchase a certified used Camry. The price of the car was good, but they lowballed us on the trade-in value, which resulted in a lot of haggling. Once we thought the deal was done, we were sent into a separate room to work out financing. THIS IS WHERE THEY TACK ON AN EXTENDED WARRANTY WITHOUT TELLING YOU!!!! I specifically said we don't want any extra extended warranty that goes beyond the one that comes with a certified used toyota. At this point the finance person showed my girlfriend four payment options ($X for X months) that included various levels of added service. We found out later that all 4 of the options shown included a $1,995 extended warranty added on to the price we had already agreed to. We were not presented with any option without the extended warranty. We went through with it, but had to go back a few days later after we did the math, to get the extended warranty cancelled and money refunded. At no point in the sales process or financing process did anyone say anything about the extended warranty costing $1,995. Plus, on the paperwork they give you, you have to look very closely for this added charge because they use an ancient dot-matrix printer that prints the $1995 charge off-center, underneath the box it is supposed to be in, underneath other typing on the form.
SO BE CAREFUL AND MAKE SURE YOU DO THE MATH if you're going to buy from these guys and DO NOT LET THEM RUSH YOU! In fact, don't even bother going here, cause there are plenty of honest people out there to do business with.
Also, the car she bought, though it is certified, is already making a horrible creaking noise whenever it is sharply turned into a parking spot, so we'll be getting a different Toyota dealership to fix that problem.
They are the WORST DEALERSHIP EVER. I bought 2 used cars from them less than 3 weeks ago, and I wouldn't even tell my worst enemy to buy a car from them. Lazy, uncaring service dept and overall couldn't give a sh** about their customers. One had the service engine light come on after driving it 14 days. Since its not a Toyota, they really can't work on it they told me, so they sent it over to Nissan. No one from the service dept even calls me to let me know whats going on. I keep calling them, and its " I was at the dentist, as soon as I get a chance, haven't heard from Nissan yet" They have had my truck for 4 days. I called a different Nissan and they told me that the problem takes a few hours to fix. I guess people at Cobb Toyota don't give a shi** that I have a job and need my vechicle. I understand it was a used car and there might be some problems, but try to get it fixed in a timely manner and keep me up to date on whats going on. I've rented a car the past 4 days and asked if they pay for it. "Nope, you had the option to buy the extended warranty and you didn't" Seems like thats what they like to say. I have purchased cars before at a dealership, and they usually kiss your butt before and after you buy a car. I guess Cobb Toyota has so much business that they don't need repeat customers. I know of 2 other people looking to purchase a car in the next couple of weeks, and I've already told them to stay away. Since this part is "not covered" under their sucky 60 day warranty, I can't wait to see how much they want to rip me off.
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