Marshalls has the wonderful, yet unique, abiltiy to make me feel like a criminal when I go into this store, which after my last experiance is NEVER AGAIN.
I used to love to browse through the racks to find bargains. But the last two times I went I was herded like cattle and treated like a criminal.
When you go to the dressing room, you have to place your picks on a rack and have them counted by the attendent who gives you a numbered card. Upon exiting the dressing room, you must have your items counted for exiting approval.
When you decide to check out. There isn't a friendly "Next!!" called out by the checkout clerk. Instead, a very loud and intimidating automated message calls out "Next customer, proceed to check out number 4". .... wow!
They must have had quite a bit of trouble with shoplifting to go to such extremes, but really, do you have to change the would aura of the store to prevent loss.
I will tell you this, Marshalls, you have lost all of my business in the future. I am sure that is going to cost you a lot more than a few lifted items.
Oh, FYI, your store was never clean either. It mimicked a second hand store. But even with that, I kept coming back until the change in policy by the management on how you treat your customers.
Bargain hounds sniff out great buys in the always-changing selection of brand-name items..
With new items arriving every week, Marshalls' shoppers know the key to finding great deals is to come back regularly. Designer brands in current styles are offered at 20 to 60 percent off regular department store prices, and there are end-of-the-season clearance sales as well. Racks are arranged by clothing type (shirts, pants and dresses) in the men's, women's and children's departments. Other offerings include: shoes, home decor, lingerie, luggage, accessories and more.
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