Layton Glass

terry l.

Joined 8 days ago

this customer can do nothing for themselves, customer brought me a broken window & asked if i could supply them with the replacement? order was taken and placed. when the replacement came in i called customer to pick up glass customer came to pick up order 2 weeks later and asked where the frame was? i responded that i never had frame just glass only! she insisted that we had frame. i sent an employee to her home in taylorsville to see what she had so i could try to purchase a new frame or window to satisfy this customer. when my employee got there the frame for glass that we never had was in in the window. she was called and told employee to take frame back to my shop and install glass in frame. i called customer and told her window was ready and that there would be a charge for pick up and installation. she was quoted $100. not $120. she does not believe she should be charged for her mistake & error. i do not appreciate the language and attitude that this customer has taken when all we did nothing wrong! truthfully terry layton i suppose the old saying is true, the customer is never wrong this is why walmart will take back something purchased from target just to get rid of that customer. it is a sad day, because there is no recourse for a small business but to allow them to do the same to you. kara if you will just come and pick up your window there will be no charge to you! i can sleep at night knowing that i have done nothing wrong.

Doesn't Recommend

Kara G.

Joined 9 days ago

It is very sad that you feel the need to lie to save face at the expense of a paying customer. I have no reason to lie, you on the other hand do. Also do you really think it is professional to call and threaten to break my window and throw it in your dumpster as retaliation for posting my expierence? I sure do not. That happens to be harrassment.

Owner is a crook! We brought a window with broken glass to be replaced in. We were told it would be about $46. After a few weeks and not a word from them, we called and were told that we never brought the trim in around the glass..... We did, otherwise it would have been a pile of glass we handed them. The owner for weeks after that swore up and down they didnt lose it and we never brought it in. Finally he sent one of his employees out to our house to see what he needed to get the window back to us. After over a month of waiting, he accused us of bringing the trim with us and he didn't lose it. He is now charging us for new trim AND sending out his employee... this $46.00 window turned into $120.00. And this is the owner Terry Layton. Beware... they are crooks!

Unprofessional thieves

Recommends

brian r.

Joined 1 year ago

3/26/12. A great glass company good service smooth edges. Bought 5 pieces glass for my tanks never been cut

remove them several times a day wet hands .A great product at a good price. Thank you. B. Roberts

Doesn't Recommend

Brad H.

Joined 1 year ago

Told my wife to go somewhere else.. Ordered a round glass top for a table. Told the guy it was for a table top!!! Went to pick it up and it had an unfinished edge. Umm I had ordered it for a glass table. My kids would have cut their hands in about 2 seconds. He said it cost more to finish the sides. Ummmm yes, tell me that when I order it. Guy told my wife after asking to many questions that she should take her business elsewhere! I did! Shop around before you go to these idiots!