2555 Pleasant Hill Rd, Duluth, GA | Directions 3009633.968945 -84.145719
Sun 12pm-7pm, Mon-Fri 9am-9pm, Sat 9am-8pm
don't go here for service, horrible customer service.
Best Customer Service!!!! – When I arrived at Gwinnett Place Nissan I was expecting to get the same run-around I had experienced at the three dealerships I had visited prior. However, I was proved wrong as soon as I walked into the doors of their dealership. The environment was completely different than the other dealers and from the second I walked in until the moment I left I received nothing but incredible customer service. I was never left alone for long, but during the brief moments I was every employee that walked by never hesitated to smile and make sure I was being taken care of. Not only were they extremely friendly to me, but they were also friendly to eachother which was something I had never seen in a dealership before. The whole feel of this dealership is nothing short of exceptional, and I have not one negative thing to say about them. Every aspect of my experience was above and beyond all of my expectations and I will be sure to not only send many customers their way, but I will also be a walking advertisement for their business. A car dealership with morals, practices, and employees like this is very rare these days, and as you can tell I would HIGHLY recommend them.
Worst Customer Service – I want to give them Zero rating...but giving them 1* just for the sales rep that i interacted with. I went there to buy new car Nissan Sentra. Initially i got the rate as $19050/- I showed their ad where the sale price was $14090 and i asked for $13750.
Sales Manager (mr.Kim) came over and asked me whether you need a 20 yr old car or this one??? I was totally shocked to hear this as i have never encountered some one talking to his customer like this...I told him clearly that if price doesn't work out, just let me know as i'm not there to argue or for any debates. He came up with a offer of $16090/. I said i was not interested and came out thanking the sales rep since she was very polite...
WORST WORST Customer Interactions....
Never Ever Go there to get embarassed!
Service department rocks – Don't live near them but I do work near them. I get my oil changes and all my maintenance done here. The technicians are great and know me by name. Two thumbs up!!!!
Lies Cheat and Steals – Came here looking for a car recently, and have horrible service when I first arrive the experience went down here from there. They tried to tell me on why they cannot give me car trade-in value the same as carmax, and two other dealership gave me. When I went 10 minutes down to Sutherlin, I got a deal that is $1400 better for my new car, and match my trade-in value.
Horrible place to do business. – Do not do business here.
They Broke My Dashboard! – I was looking for a new dealership to service my car after having a bad experience at the Decatur location, so I brought it here. On my one previous visit to Gwinnett Place Nissan, I expressed to Service Consultant Donald Pott
Just an very good overall experience buying this vehicle thru Mike Morris. We got his name from a prior customer. Gwinnett Place Nissan was our first stop, and we did not have to go elsewhere to "price shop." Mike was straightforward in his dealings and very friendly. We took home our new Nissan Rogue the same day. I would have no hesitation recommending him to future potential customers.
I first would like to say that Mr. Noe Ponce is an AMAZING SALES PERSON!!!!! I would not care what car dealership he works for because of his knowledge of the car's, and they way he makes you feel as a customer I would most likely buy where ever he sale's. He just makes you feel like you are a part of a family not just another dealership trying to get your hard earn money. He made me and my husband LOVE OUR NISSAN 2011 ATLIMA even more. We are the type of people that try to do our best with shopping around checking prices, talking with the best sale persons etc. NOE REALLY KNOW HIS STUFF. HE TRULY DESERVE'S TO WEAR HIS "NISSAN BELT" it really should have lights and trim in stones lol. He knows "EVERYTHING" about the cars and makes SURE YOU DO TOO. He took the time to explain even the small things about the car that I had no clue it does. If he keeps this up I can see him being a manager of sale
Staff worked hard to work with my situation so as to keep me in the new car. It did take about a week or so, but the end result was that I had a better deal for my trade and a reduced price for my new car, at an interest rate that was truly appealing.
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