Duluth >Auto Dealers > Gwinnett Place Ford Lincoln
3230 Satellite Blvd, Duluth, GA | Directions 3009633.961548 -84.120121
Mon - Sat, 9am - 9pm; Sun, noon - 6pm
I just read people's review and thought I was the only one who got screwed over.
Hope my post will help someone to stop making a big mistake by going to this place.
I walked in to get one of their Ford Transit connect and after talking to the salesman Alex, I was told whatever the car is worth of, they will just add their $3500 on top for their sale as they always do and no more sales on top. I was ok, at least they are honest, but after spending there 4 hours, because they wanted me to add on more money because only 2 banks can finance that kind of car.
Once we reviewed the car online, because they didn't have any in stock, it was promised to be a 2010 model, with minor 3 dents on the car, panorama view mirrors, 50% life of front wheels and brand new rear wheels. A little crack on the windshield that is being repaired. Also it was promised that the car will be in the place in two days, since it's in GA and around the corner. It took them 2 weeks to get the car in and I still had to pay the delivery fee. No calls, no updates, I had to call the guy the whole time to find out when the car will be in. The guy would just get mad saying that he doesn't cover that part and I have to contact someone else and he also stated that he got screwed over on money from the deal, because another salesman stock his nose into the deal.
Here is the end of it. Once I signed the paper work, I asked them, what if the car comes in and I don't like it? I got a very bad laughter at me from both sales and financial manager saying:" you're not shopping at the mall, once you sign it, you stuck with it, you shouldn't of sign the paperwork if you are not sure about the car" But how would I know, when 10 mins ago, they would push me into the deal, saying if I don't get the car, they might lose the deal at the action to get the car in for me.
Two weeks later, picked up the car and it has bunch of lights coming up, one is for tire pressure, the other one is for e-break. Car has more than 3 dents, specially the front grill is covered in scratches, because car had a vinyl on it, and it looks like someone just scraped it off with a blade. Also car was suppose to be serviced, and gotten all the fluids replaced, but when I got home and popped the hood, there was almost zero antifreeze, oil was on low. I called the salesman right away, and he said that everything was suppose to be replace, but just in case I should do another oil change after 1K miles.
Not even 2 weeks went by since I got the car, but all the tires had to be replaced. The rear "new" tires looked new only on the outside, the inside surface was gone due to bad alignment. After paying $670 for new tires and alignment, I discovered that pressure light goes on, because car is actually missing the pressure sensors. The crack on the windshield appeared again and looks awful because it's over 12 inches long going across the glass. Best part is, that one day I am driving and my car makes noises like it's a police car, it was a faulty wiring and my alarm system would just go off on its own until I had to pull out the fuse out of the car.
Best part is, that when the salesman told me before the purchase, that all their used vehicles are backed up by the dealers warranty for 3K, and no matter what happens, they will cover it. When I gave the guy call back, all I got back is an angry comments back, that I didn't buy a brand new car, so what else I should expect. Besides that car was missing the jack and tools for the spare tire, and salesman said that this car doesn't even have a spare tire. When I looked under the car, sure thing the spare is in there!!!!
If Anyone is interested, I can post all the prove and receipts for all the works done and dates, from when the car was purchased. SO if they say "Honda" doesn't make good cars and they are not responsible for it, I wonder what they would say about their own Ford car???
I would not recommend this place. I was calling from out of state, trying to deal. I did not end up working with them for a couple of reasons. 1) They must think women (I being knowledgeable) are idiots. When the car is $26900 and my trade is 9k (let's do math, that brings it down to 17k), how do you come to a grand total of 22k for my financing? Last time I checked taxes aren't $5,000 dollars. Secondly, one of the salesman told me a specific car I was looking at had the "pony package," when come to find out it didn't. Apparently he assumed I knew nothing about cars. Third, the 10 phone calls I got per day when trying to deal with someone, every five minutes, drove me batty!!! "Oh, we don't make any more than 1k off the car, sometimes we are losing money." Bullsh*t. I will keep my money local -- thanks for reminding me why.
I am moved to write this because of the excellent customer service I received from your staff yesterday. The entire experience was personable, professional, and positive. I loved it! I am a stickler for good customer service, so much that your employees were able to make the deal a neighboring dealership failed to do the previous day. The deciding factor was the way i felt I was being treated as a human being as well as a customer. I am glad I decided to "Shop around". Thank you for having such great guys in your office they are the reason I am now a customer and will refer others. My special thanks to Johnny D and his wonderful equally talented teammates Morris, Darnell, Corey, and Arusha. They are worthy of their positions.
Thank you for your generous donation – On behalf of the board of Gwinnett Clean & Beautiful and our volunteer survey team, thank you for donating a van on Tuesday to conduct the 2010 community appearance index. Our community was the first in Georgia to use the new national metrics tool, the community appearance index which was created by a team of national experts for keep america beautiful to visually assess the overall appearance of our community through indicators, such as litter, illegal dumping, graffiti, illegal signs and outside storage. Thank you for your commitment to our community and generous donation.
Scam Artists! Lawyer UP! – Went to this dealer on June 7th. Bought a truck. Was lied to about financing. Returned the truck for a cheaper car. Over 30 days later had to return that one after a phone call to them about getting my tag. They returned my trade in car, unpaid for over thirty days, and they apparently sold it to an auction house that switched parts and damaged the engine. They will not take care of the damage and tried to scare me into leaving it alone by saying the car I turned into them had a tick in the engine. Hello? They sold me a 1000.00 warranty!!! If it had a tick, I would have said something. I got owned! Time to lawyer up!!!!!!
I write to inform you of an exceptional customer service experience I had with Gwinnett Place Ford Lincoln. I recently purchased a 2011 Lincoln MKX and love the car. I had a problem where I couldn't get the homelink buttons in the car to program and work with my garage door opener at home. I contacted my sales person at the dealership, Andrew M. and worked with him and Beth in Customer Service. In order to help me fix the problem they came to my office twice to pick up the car (and left me with a loaner) and also came to my house twice to work on the garage door opener. They stuck with it and did whatever it took to fix the problem for me. One rarely hears of a car dealerships providing service like this.. Both Andrew and Beth were absolutely fantastic, and exceeded my expectations for customer service. It is service like this that creates customer loyalty and if anyone I know plans on purchasing a ford product in the future. I will certainly recommend Gwinnett Place Ford Lincoln.
Thank you for following up with me. My overall experience was very nice. Andrew was truly a no pressure sales person and I do greatly appreciate that from him. I do feel that over all my experience was excellent and since this is my 3rd time getting a vehicle from your dealership. I guess that says it all. I have always been pleased with how helpful everyone in service is also and look forward to seeing the new showroom at my next oil change. Thank you
Patience and Understanding..!!!! I wanted to thank you for all your aid last week when I had my meltdown! Of course Auto trouble is constantly a headache. It?s generally nice to have someone you are able to count on when things go awry. Your patience, understanding and follow thru was definitely appreciated. I Hope Gwinnett Place Ford has a superb week. Wendy B P.S. I owe you a drink
Greatly APPRECIATED!!!! All the men and women I spoke with at Gwinnet Place were incredibly friendly. Dave and his mechanic helped identify and locate some tough to find parts for my older Ford Ranger. His follow up call was Greatly appreciated. I would recommend this dealer!
To begin with Class Service!!!!! Mr. Cassey, We just to express our Thanks and commendations for the Primary class Support provided by Gwinnett Place Ford in Duluth GA. We specifically would commend Johnny Jackson as your Assistance Director, for his kind Service to us. We are satisfied clients. And we love our Mercury Milan
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