Duluth >Broadcasting > Gem Shopping Network INC
3414 Howell St, Duluth, GA | Directions 3009634.000662 -84.140046
I've been buying from Gem Shopping Network for several years. I've never had to return a defective item and have been quite happy with my purchases. My fav is a champagne/cognac diamond 1.28 ctw. The estimated the value to be $4500. and I paid $2200 quite sure it would be appraised for more. Imagine my surprise when the appraisal came back at $8,320.00. I always watch for items that are top gem world class as I know it will be of highest quality. I love all the host except for Steve because of his foul language, and refuse to buy from him. However I have noticed its getting better. I bought a $5000 TGWC Tanzanite at auction for $400.00. I do think, however, that some of their item prices are inflated because I have seen them on other sites for less. The determining factor would be comparing quality to quality. It's hard to tell. I would have to give this company a 5 star rating. But stick with the top gem world class items. That would be your best return for the money.
I love Gem Shopping Network...especially my dealings with Clay at customer service. Anytime I have encountered a problem with the merchandise, he has gone out of his way to accommodate me. I've read all the negative reviews, and find them hard to believe.
Any newbies and first time buyers need to know some tips before you make a purchase....I have found that certain hosts will give you a better price; my favorities are Mike and Sam and they are usually on at night. They are both very honest and the items they show are there own items that they have handpicked and purchased for themselves. They are never junk. Also, Rafie with his estate jewelry will bargain with you.. and his items are outstanding and are always a good buy. Another important tip: The jewelry is magnified a hundred times, so don't be fooled by the look of the diamonds; if the item has less than 50 pts of diamonds, don't buy it unless there is another stone featured with it, that you like better, because when you get the item home with only 16 pts of diamonds, you are going to be disappointed and will be wondering where the diamonds are...another tip: always have the model wear your item. Also, if you have made a big purchase it is wise to get an outside appraisal on it before the timeframe for returning it has expired. It should appraise for almost double the price you paid for it to be sure you paid a fair price for it. If you are hesitant to buy a ring, don't have them size it for you, because you may not be able to return it, and if you are allowed to return it, there is a restocking fee of 20% I believe. Do not remove the tag! you will not get a refund. I am hoping you will follow my tips to make sure you get that quality piece of jewelry to enjoy as much as I do with my purchased from them.
I have purchased items from GSN and have been happy
with all my purchases. One multi-colored sapphire bracelet I had
purchased years ago had an orange sapphire come out. I
lost it and took the bracelet to my jeweler to repair it, replace
the sapphire so I can enjoy my bracelet. When I
picked up the bracelet, my jeweler told me This is a
very expensive bracelet. That made me feel real good. It
wasn't junk. I have had some pieces where little diamonds fell
out and I need to have them repaired, but I will take the
pieces to the jeweler to repair and not ship it all the way back
to Georgia for the repair. I am rough on my rings. I'm sure
the little diamonds came out just digging for stuff in my purse
and probably caught on something or snagged on an item
of clothing. I have put a stop to buying items only
because the high cost of gold has made it cost prohibitive
when you have to operate on a budget. I started buying
when gold was hovering at $400 an ounce. I just can't
afford to buy at the inflated prices. I miss those days.
I never had to return an item. I only bought items that
I just had to have, not because it was a good deal.
I've never been disappointed. People who speak
negatively about GSN should do their research before
buying. I do miss Treasures With Sue. What's the Muffin
Club going to do now?
I have been purchasing jewelry and gemstones from Gem Shopping Network for more than six months. Until today, I was mostly happy with GSN. However, there have been some mistakes with Customer Service. I have purchased over $13,000 in merchandise; I have returned approximately $33,000 in merchandise. There is a learning curve when beginning to purchase jewelry on on TV. Items look much larger on TV, as they are magnified. They look different when you get them home. Sometimes they don't look good on your hand or the color of the stone does not match other items I had purchased. Many items were gifts and not liked. Some were of poor quality, defective, looked cheap and not worth the money!! I returned them and each time I called Customer Service, gave them the reason for the return and was given an RMA number, (an Approved Return Merchandise Authorization).
I purchased a Jade carving that was chipped, but it was past the 7 day return limit. They would not replace the defective merchandise and would not accept a return.
On two occasions I requested that a House Credit be applied to to two rings. It wasn't done and I used the House Credit on other purchases. I think they were going to "push through" a payment from one of my credit cards when credit was available, they had done this before causing me to exceed my credit limit!
I purchased a Sunstone ring for $2,650.The Sales Rep for this Sunstone told me that I had a remainder House Credit that could be applied. I asked the Rep to check to see if I had ANY outstanding unpaid items. I specifically asked if the two rings had been paid for, as Customer Service mistakenly failed to use the Credit that I told them to apply previously. I was assured that everything was paid and correct.
Still no rings. I called and was told that they were PAID, and would ship out shortly. I called again and was informed that the rings did not ship because they were waiting for payment. This was the 3rd time!
Frustrated, I cancelled the order for the 2 rings, as well as, a Mandarin Garnet 1.06 ct gemstone that I won at Auction for $250. I had already purchased an Auctioned Star Sapphire for $400. Then, I won an Auction for a Larger 1.36 ct Mandarin Garnet for $150. I did not want to pay shipping, insurance and return shipping for the smaller gemstone. (which expensive, beware! I request Postal, which takes a little longer, but is much less)
It was at this point that Kye, the Customer Service Rep, informed me that MY ACCOUNT HAS BEEN RESTRICTED. NO FURTHER PURCHASES WOULD BE ALLOWED!!!
Next, I spoke to Customer Service Supervisor, PAT. He informed me that I am NOT ALLOWED TO PURCHASE ANYTHING for up to six months, at which time, I should call Kye to learn how I must get my account to a 50% RETURN RATE.
In order to do this, I must agree to terms and conditions, including lessons for purchasing properly. Then, I would be ALLOWED to purchase jewelry, but NO RETURNS OR EXCHANGES ALLOWED!!!! NO MATTER WHAT THE REASON!!
I told the Supervisor that I would NOT AGREE to purchase items from TV or Internet without the ability to return for any reason. The Supervisor then told me there was nothing more to do since I was not willing to ACCEPT their RULES AND RESTRICTIONS, even though Customer Service APPROVED AND AUTHORIZED THE REASON for all returned merchandise.
I spent $13,000 with GEM SHOPPING, but it was not enough as I was a customer whose return ratio was higher than 50%.
Nice glass of wine...maybe some fav cheese... turn on the shopping network because I want to treat myself... Yes!!! I say..
Then I turn on the channel 228 in my area.. Gosh darn its kurtfullofhimself & overpriced Ralphie... At least Ralphie does not talk about himself and how this should not be on the tray or turntable!!! That is a constant from Kurt.. This is not suppose to be on the turntable.. Then don't put the darn thing on it!!!!!!!!! Yada Yada Yada.... Been there done that....
Do not shop here. I've purchased many things from this show,4-5 of the items were defective,they over price there stuff,they tell you a over inflated price in the beginning,then tell you a sale price to make it look like you have a deal. The stones that they sell at auction a usually flawed and you can see this if you look at the mirror reflection instead of the stone. I've personally been lied to buy Steve,Marvin,Kurt. I've been told that there appraisals are done buy a former imployee,can you say conflict of interest. We,the customer set the price, don't fall for there cheap sales tricks. This is one,they ask 2000 for a stone that's worth 200 ,then say look,and set it in a 8000 dollar amount and thy to tell you how beautiful it looks,I could pick a stone off the ground and place it in a 8000 dollar mount and it would look beautiful,that's a sales trick. I could go on,but as I said we set the prices and if people don't bid 3000 for a 1000 piece of jewelry,they would have to sell it for the true price. Think about this,they pay 10,000,000 a year in air time fees,where do you think that cost goes to,that's right,the customer. KEEP YOUR BIDS,OFFERS LOW and you can get a deal. Not everyone is a celebrity and can afford a 250,000 piece of jewelry. Respectfully your neighbor and friend.
Don't be afraid. – I've made several purchases over the past year. Some small and juicy and some large. Customer service is overly accommodating. I didn't like the first loose stone I purchased,( too large for the mount). Customer service let me return the ring, removed the stone and kept my mount on hold until I purchased another stone. Second stone much better and the ring is just what I had in mind. The small purchases were affordable and very nice quality. Customers need to educate themselves before making a purchase. No different than buying a car or house. Know what you want and know what you want to pay. Remember that the light is much brighter in the studio than in your home and the merchandise is magnified. Unrealistic expectations will bring disappointment every time! Did my homework!
I am Addicted to GSN – I am addicted to GSN. I love the items and most of the persons on air and off. I have been buying from them for a couple of years now and they are the best. Service is excellent and they stand by thier word. I had a mistake on one of my items purchased and they are not only fixing it but refunding any expense plus time to do so. I have found, over time, that thier appraisals are normally on average to low side, they ONLY do replacement values in-house and it is much cheaper then taking to your local jeweler. Also they will send an item direct from time of purchase to GIA to have certified for you! I have had no issues with returns and if you stop to think about it for just a second, it does not make sense not to insure the item being returned, its insured when sent! Also if you do get the added appraisal (which I do on all items purchased) and you decide to return, as long as you return appraisal too, they reimburse you for the appraisal as well...
They really do want you to be a happy shopper and you can really find some great deals. Note: where do you think half the people on Ebay and such are getting those awesome gems from???
And PLEASE Stop compairing to JWT, they are not even in the same class.... Hope this helps anyone who is just starting... One more note. The first item I bought was a Signed Multi-Gemstone Necklace from an Estate in Florida. I was really scared and it was a lot of money to spend... Appraisal came with it, but was done outside of GSN. (I am assuming came with item) this was in 2010. I bought item for less than half the value of the appraisal, a recent appraisal of this item is double what initial appraised valued. This particular designer has become HUGE in Dubai and Brazil. So yeah, good buy! Good Items! Great Service!!! Thanks for reading ...
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