By Design Furniture

03/26/07

Pleasantly Surprised

by bbcoop

I purchased a bedroom set about 2 weeks ago. I had it delivered and when it arrived one of the nightstands was damaged. I contacted the my sales person and she advised me that I needed to call customer service. I was expecting a hassle. I was pleasantly surprised when I called their corporate office and spoke to their customer service dept. The lady I spoke to was very professional and courteous, she arranged for an exchange of the nightstand without any hassles and at their expense. From the time I placed my order until the exchange was done my experience was very positive and I would recommend By Design to all my friends and family.

03/14/03

A wonderful By Design Experience

by bmfields

I recently made a major purchase at By Design. Of course like most people I shopped around with other stores. I got quotes from all the stores I visited and By Design had the best value. All the salespeople I spoke with at By Design were very helpful and friendly without being too pushy. I had arranged my order to be delivered. Their customer service department was very thorough. They called to confirm my delivery and the day I setup I was actually going out of town so I rescheduled with no hassles. It was a great experience.

• Pros: Good Value, Customer Service, Salespeople
• Cons: Good Parking