Horrible customer service.
The return policy is apparently written in stone. My son didn't want to hurt my feelings by telling me that he already had an iPod docking station like the one I gave him for Christmas. When I realized it wasn't being used, I was past the 30 day mark in trying to return the item -- unopened, unharmed, and an item that is still on the shelf for sale at the same price I paid. I never requested a refund. I asked for a store credit so I could apply it to a purchase for my daughter's birthday later this month. No deal. "Nothing we can do for you."
For no real reason that I can see they lost all future business from my family. Apparently they don't care because no one bothered to even talk with me about it. (Supposedly the situation was taken to "two managers.")
A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers.. In Short Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
Save your money and buy online.
Go in to Best Buy and play with the stuff and then go home and buy online. Their stuff had some incredibly high markups. Don't their customers shop around? Who the hell pays that much for equipment and CDs?
And what about their customer service? Geeze, I think they get their employees from the guys who got fired from the electronics section at Wal-Mart for playing with the stuff.