Cooper Lake Automotive

09/03/09

Excellent Service

by mothergoust at Citysearch

Repeat customer. Will never have truck serviced anywhere else. Great job guys. Thanks

• Pros: Friendly and quick work
• Cons: None

08/30/09

Don't believe the hype

by Gayle Williams at Citysearch

In June , 2009 we took our a car in for repair, a 2001 Nissan Sentra, this car has 162,000 miles on and had been sitting up for two years but it still ran, the reason we took it for repair was to get it to pass emissions so we needed the check engine light to go off, they were given instruction to call us after they ran a diagnostic to tell us what repairs were needed, no one ever called us, three days after they had the car, we called them to find out what was going and they said it was ready and that it cost 829.00 I asked if that covered everything that needed repair and his response was, but we needed to buy a new set of tires because the ones on the car were dry rotted. we picked the car up and three miles from our house the check engine light came on, we took the car back to Cooper Lake auto the next day and told them about the check engine light still being on, we were told that the car needed a catalytic converter that would cost us an additional 1100.00 , we asked why had this not been repaired in the first place and was told that it did not show up on the diagnostic, which makes no sense, they were able to see on the diagnostic that a mass air sensor needed to be replaced, repaired it a the car operates the same, we checked with a Nissan Mechanic and was told that if a diagnostic was run a the mass air sensor showed up in need of repair, then catalytic converter and anything else that needed repair would have shown up also, to add insult to injury the mass air sensor they put in was a cheap brand that function properly in Nissan cars which causes the car to stall when we stop at a light, we told them all of this and took the car back to them a third time and was charged 92.00 to tell us that they would replace the below standard mass air sensor 300.00 more dollars plus labor cost, so the bottom line is we have paid Cooper Lake Auto 965.16 for repairs based on all those good reviews and when we got our car back it is still in need of the same repair, plus an additional 1100.00 for a catalytic converter that it needed in the first place.

George & Gayle Williams

Atlanta, Ga

• Pros: People wrote good reviews
• Cons: We believed the good reviews

04/14/09

excellent service for any car

by Bianca at Citysearch

I just had the rear differential in my BMW fixed and my car is running like new!!! I did some shopping around and found that Cooperlake had the best price. They were able to get my car done in a couple of days and it is running better now than ever. There level of professionalism is also very much appreciated. I will be recommending them to everyone whether they have an American made car or an import like my 330ci.

• Pros: Professional service everytime
• Cons: What are the drawbacks?