Smyrna >D. Geller & Son
“The sales people were very friendly to me and even after reading the bad reviews on here, these guys made my shopping fun and hassle free.”
“First visit wasn't so bad except the lack of selection & the used car salesman tactics to sell you an inferior diamond!”
“Okay so if you heard any of their advirtesements on the radio you will think that this is a great place to go buy some jewelry from, but onc.”
“The sales people didn't even bother to help me!”
“They save me money and I know I get great value for what I am purchasing.”
Went to D. Geller and Sons off Barrett
Parkway in Kennesaw Tues Sept 4th for an engagement ring. Had already been to 7 other stores shopping for a specific ring.
I had a picture of a ring I wanted and the sales person immediately told me it was no longer in production, but she could have it made for me. The other stores simply said "We don't have anything like that".
Their diamond selection was extensive compared to other stores such as "Your friend in the diamond business" at the Haynes Bridge Rd location. I found the exact diamond I was looking for at about half the price of other stores in Atl. I bought it on the spot.
I am having the ring made at a lower cost than similar items at other stores. No one else even offered this option!
Best shopping experience I have ever had. I spent about two hours there and left knowing the manager and both sales ladies by their first names. Prices and selections were wonderful, but the level of customer service is unequaled in their business. I left there having made "Three Friends In The Diamond Business"
I hope to NEVER buy another engagement ring, but I will be back for anniversaries, holidays, and other special occasions.
Don't waste your money.
It has been so long since I was there, I can't remember the actual purchase experience. However, the reason I'm giving one star (and wish I could give less) is that the grading certificate they gave us was a complete lie. I recently wanted to sell my engagement ring that I received from my ex-husband. I went to a reputable GIA appraiser in Atlanta and was told the ugly truth. My 1.05 carat diamond had been WAY over-exaggerated in grade by D. Geller. The only part they got right was the size of the diamond. They had given it a J color, and it was actually an L. They said the cut was good, and it was only "fair". They graded the clarity at VS1, and it was actually S1. Basically, this devalued the diamond by at least $1,700. We paid nearly $4,000, and it was only worth (retail) about $2,300 - being that that's the amount we should have paid for this sub-par diamond. And anyone who has tried to sell a diamond knows that you typically can't get even 1/3 to 1/4 of the retail price for it. So I unloaded my $4,000 diamond for about 1/4 of what the price should have been originally. LESSON LEARNED!
My advice to anyone reading this is to get a GIA certificate when you buy a diamond - otherwise you may just be throwing most of your money away. Don't trust any store-issued certificate. The appraiser advised to buy used whenever possible. The truth is that almost all the diamonds out there were mined and cut a LONG time ago...they're almost all "used" anyway. And when you buy used (most likely from an individual), ask them to meet you at an independent appraiser with the diamond and certificate to verify the information. It's worth a couple hundred bucks not to get ripped off. Jewelry is NOT an investment. Just like a car, it drops significantly in value when you walk out of the store with it. Think of it more as an heirloom or sentimental piece.
I 'm sorry that you were disappointed in the price you recieived for your stone, but, as you say, values in the secondary market can be very little.
Diamond grading is subjective by it's very nature, and I often see wide variations, even in similar stones with GIA certificates. I wish you had brought your diamond and appraisals to us so that we could have discussed your concerns.
General Sales Manager,
D. Geller And Son Jewelers,
I never want a customer to have anything less than the finest experience with us. If you feel that another jeweler has a better offer, we will match the merchandise and, significantly, beat the price. Period. Please contact me as soon as possible so that I can arrange to meet with you. I will be happy to answer any questions about your diamond set and examine it as closely as you like.
General Sales Manager,
D. Geller And Son Jewelers,
worked it right out!.
(Disclaimer: Am NOT an employee or owner!) After months of shopping for a wedding band to match our heirloom ring, we ended up decided to purchase something at D Geller because their prices were the most reasonable all things considered. My fiance decided he wanted to make a custom ring which Bobby did according to my fiance's specifications. When I saw it, I flipped right out!! It was definitely not what I wanted but Bobby was super patient with me and promised to keep working with us until it was perfect. He was as good as his word and we ended up with a ring that was flawless despite all of the changes we made to it and they didn't completely rip us off either!
This place might be nothing to look at on the inside (Cobb pkway) but they are doing a serious business!
Eh, so..so. My experience at D’Gellar and sons was full of mixed emotions. As I went into the store I was impressed with how large it was. I looked around for a while when a man came up to greet me. I told him I wanted an engagement ring and he left me for a while while he brought out a loose stone. He did not explain to me the quality of the ring he just kept asking how much I wanted to spend. I honestly did not have a set price limit, I just wanted the diamond to look perfect on my hand. He brought out a smaller 1/2 carat and it seemed like he picked out a diamond based on my age and what I looked like. I wanted a bigger stone so I sent him back for something bigger. It seemed like he took forever to come back. I could also hear him back there talking to another salesperson seeming to disregard me sitting there. When he came back I was asking questions about the diamond and it seemed like he was skipping around my questions. Finally I decided to forget the diamond, so I asked about something for my mothers birthday. They had nice pieces, but I feel like they were more concerned about making the sale more than explaining the jewelry to me. On a better note when I did a pair of earrings I liked they will barter with you to bring the price down. They really seem to want your business and if you go to another store and find a price of something they will do their best to match it. Although, I do not see why they would not put their best prices out to begin with. It seemed like they were doing me a favor by bringing the price down, but really when I thought back on it I felt like I would be getting ripped off if I didn’t try my best not to buy something because then they would not bring the price down. It just did not make sense! Overall I would give D’Gellar and Sons a 4 out of 10. Friendly staff but the experience I had there was mixed.
We are thoroughly committed to the finest customer service in the business. Anything other than a wonderful experience is unacceptable to us! Please contact me at your earliest convenience so that I may address your concerns.
General Sales Manager,
D. Geller And Son Jewelers,
6 Stars for Outstanding!.
The reviews I have read so far, some have been ugly and unwarranted!! Aside from haggling price (which EVERY jewelry store will do), I cannot understand the ugly reviews because that was NOT my experience.....and I am a VERY picky shopper!!
I had a beautiful solitaire that I wanted to reset into a new setting, and came to this location to look at their selection. I found a ring but continued to shop at other stores because I liked it but I did not LOVE it. After going to Jared and receiving what might have possibly been the worst customer service I have ever had, and Shane which did not have the selection of mountings I was looking for, I returned to D Geller & Son. This time, I found the most amazing setting in white and yellow gold with canary diamonds. Everyone in the store was genuinely interested in helping me and took a personal interest in making sure I was happy with the ring. No sales pitch, no desperate employee looking to make a commission (like Jared), no pressure. I got the most AMAZING deal on the price of the ring and am elated with the way it looks. I came back 3 hours later and the ring was set, cleaned, engraved, and ready to go immediately! NO WAIT and everything was complimentary, NO added fees! They even redid the rhodium on my wedding band which they did not have to do :) Jared wanted to charge you for everything!!! The warranty, to set the stone, engrave it, etc etc. Beth, Stephen, Connie, and Tiffany are all amazing and if you are looking for a pleasant shopping experience I strongly encourage you to go to this location and allow them to help you! You will NOT be sorry :) This was a big deal for me and they really made this experience one I will cherish forever. I will be returning for a new wedding band ASAP!
D Geller ain't bad... Despite what i saw on these reviews, we decided to take a trip to the Smyrna store a couple of weeks ago. I had no issues..? I got what i needed at a reasonable price and left. I was not pushed into buying anything. To all that read this, I think some of the bad posts on here are due to "people" (competition) not liking others in the market place. I would recommend them.. Just my 2 cents.
Great experience. I had read these reviews here first and didn't want to go but I gave it a shot and I am glad I did. I needed an anniversary gift for the wifey and I found a 3 diamond pendant she had been asking me for the past 8 months. I hate shopping for jewelry but these guys made it easy and now she takes it there to get cleaned every month. I thought it was gonna be like a car sale but I found what I wanted under my budget so I told them they deserve to have a good review on here.
Great service, good quality & great prices. I have been a D Geller & Son customer for over 19 years. I love that they opened a location near Town Center Mall. I just wanted to express my satisfaction at the service I have received over all these years. I go in annually to have my rings inspected, cleaned and re-appraised for insurance and have always been treated with superior service. Thanks!
great prices. I spent a lot of time shopping around for a watch as a gift for my husband and I'm so glad I ended up at D Geller & Son. They were patient with me, spent plenty of time showing different styles and designers. They answered all my questions and were willing to work with me on price. I got a great watch for much less than what I saw at the competitors. I will definetly go back for all my jewelry in the future!
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