I found a Tropitone chair on the
showroom floor that I fell in love with....it was so comfortable. Salesman, Jeremy assured me I'd be happy, so I ordered two at a cost of over $2400.
vWhen received at my home, I couldn't use for a couple of weeks due to weather. When I placed them outside, they were very, very uncomfortable, giving me a stiff neck. Several friends and family agreed. I went to the store on a Sunday and the salesman laughed when I told him about the difference in comfort. He said, "The one on the floor has been used repeatedly for over 2 years. Yours won't feel like this for quite awhile.
I requested an exchange or return and was first told, "We will make you happy"...which later changed to "We will try to make you happy" which later changed to GEORGIA BACKYARD refusing to return my phone calls, emails, etc.
I'm disputing the charge through American Express. I have offered to pay the cost of returning the chairs to any location, but GEORGIA BACKYARD simply ignores me. I think the store is in financial trouble. DO NOT SHOP THERE!!!!!!!
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