Roswell Toyota

Doesn't Recommend

Taka A.

Joined 20 days ago

I wish I could give Nalley Toyota of Roswell an overall "great" or even "good" rating but I cannot.

What was great about my experience was working with Vincent Justice. He was professional, courtesy, concerning, honest and straightforward. It was really easy to work with him. And my husband and I appreciated his candor. I hate that he is affiliated with this dealership. If I could rate him solely I would give him a GREAT!

Now, the other pieces of my experience were horrible. Jason Alston handled the financial portion of our purchase and seemed more concerned with persuading us to finance my purchase through them as opposed to my credit union. I explained, up front, that we had our own financing with a great rate and I would not deviate from that decision. Even as we were processing the purchase order, Jason continued to attempt to persuade us to at least SEE if their rates could beat my credit union. And, again, we declined the offer. Then, he tried to offer us an extended warranty which we declined. We later purchased an extended warranty through our credit union for a fraction of the cost Jason offered.

Then, on Tuesday, April 30, Jason called and informed me that his manager asked him to call me and explain that if I did not produce a check from my credit union by 6 p.m. that I would be under contract with them and they would secure financing FOR ME through their bank. Excuse me? Do not threaten me - you or your manager. We purchased our vehicle on Friday, April 26. We attempted to reach our loan officer on Saturday, April 27. We called Nalley before we even picked up the vehicle on Saturday, April 27 and explained that our loan officer would have to finalize the purchase on Monday. And even on Monday, April 29 we contacted Nalley and made sure they were aware of where we were in the process. My husband and I communicated with Nalley every step of the way and provided situational awareness about the status of payment as we received it. The credit union cut our check ONE hour before Jason called to threaten me - as I was in route to have a medical procedure done. My husband and I planned to drop the check off on Tuesday before the phone call even came. And, when Jason called, it was not a matter of "just checking to see what's going on with the bank" but moreso "give us our money or else". I do not appreciate this type of communication as a purchaser.

I appreciate great customer service. And I applaud companies who hold client relations to a great standard. Vincent is an INDIVIDUAL who does such. However, the policy of good customer service is not universal at this dealership. I do not regret purchasing my car from there. But, I do regret the experiences I had with Jason and, indirectly, his manager. Therefore, if you HAVE to visit this dealership please ask for Vincent. If he isn't available, LEAVE.

Lastly, after reading the issues with the tag, it'll be interesting to see how long it takes Nalley to file mine.

Doesn't Recommend

Ronney M.

Joined 1 year ago

Beware of Dealership So Call "Certified Vehicles". I purchased a vehicle from dealership 3 weeks ago and really regret it. I purchased it on a Wednesday and on Thursday morning the AC stop working, so I called the dealership to ask what's going on since they stated they checked it from top to bottom. So they had me bring it back in and when I did they confirmed AC compresser was not working so they didnt fix it but told me they will only charge me $800 dollars to fix it and they didnt know anything about the AC being brolke when they sold it to me, so I declined there offer and took to a AC shop and staed they were dishonest because they found dye in system that the AC system was checked before they sold it and only put freon in compressor that eventually leaked out. So I will never step on there lot after this experience. So buyer Beware!!!!

Recommends

Oneda

Joined 4 years ago

Excellent Service. I have had my car routinely serviced at Roswell/Nalley Toyota since I purchased it from them seven years ago. I recently called to schedule an appointment for the car's 75,000 mile service and was able to get the car into the shop the same day. My wait time was a little over an hour. In the past when the wait time was expected to be longer, I have been offered shuttle service or a loaner car to drive. I have always been treated as a valued customer, my car is still driving great, and I am especially pleased with the service I have received at this dealership.

Doesn't Recommend

sbrath

Joined 2 years ago

Environment Fee. I did a break job(Front break service) and air filter change. It costs me around $200 plus $23 environment fee plus Tax. Sincerely, I am not convinced about 10% environment fee. Even if there is 10% Environment fee, they should let us know upfront when you ask for the estimate.

Doesn't Recommend

Timotayo

Joined 5 years ago

NALLEY,(TOYOTA OF ROSWELL) SETS NEW LOW IN CUSTOMER SERVICE AND APPRECIATION. Paid asking price on 06 tundra with approx.49k mi. with certified toyo warranty 6yr. They detailed truck,Idrove 88 mi. back home ,find dent/scratch length of roof.Drove back,said they would fix.Said would be done in 3 days. Returned 7days later and waited 3 hours cause truck had not been finished. Drove home 88 mi. Next day multi-disk cd player stops working. Call NALLEY TOYOTA ROSWELL, said it was not covered under warranty and I would have to PAY to have it fixed.

Now let me get this straight. I buy truck, for their asking price, they scratch and dent the roof during detail, I drive back and forth 166 miles(twice) cause of their screw up, I return 7 days later and my truck is STILL NOT FINISHED, wait another 3 hours, drive another 88 miles home, the next day the multi-disc cd player stops working and I am told that it is not covered in the EXTENDED 6 YEAR CERTIFIED TOYOTA WARRANTY? Oh, and I will have to drive 88 miles there and 88 miles back AGAIN and PAY to have the cd player fixed for what should be covered in their SO CALLED WARRANTY.

TOYOTA OF ROSWELL (OWNED BY NALLEY) sets a new (LOW) standard for customer service. The only thing they stand behind is you, so don't drop your keys. If you do, kick them next door to the ACURA dealership.

Thanks TOYOTA OF ROSWELL(NALLEY) for a true NIGHTMARE of a car buying experience. You'd think to expect better treatment from a car dealership in this economic environment we are in. Nalley's Toyota of Roswell is by far, the WORST CAR BUYING EXPERIENCE I HAVE EVER HAD.

In closing, my only advice to those in search of buying a vehicle is to ;

A: Realize that extended warranties are only as good as the dealership backing it. Find out EXACTLY what the warranty covers.

B: Hope that other car dealerships care and appreciate your business more than TOYOTA OF ROSWELL, OWNED BY NALLEY.

(This has been a public service announcement.)