Westside Veterinary Hospital

Doesn't Recommend

Andrew M.

Joined 1 year ago

Extremely Poor Customer Service. We were looking for a new vet in the area and at first, this place was really nice. We scheduled everything in, had both our dogs updated on their annual vaccines and had our new rescue dog neutered. About a week and half after picking up Shane (neutered dog), we noticed a spot on his underbelly and carefully shaved back the hair. Admittedly, we're no vet but we checked out some local forums and the general consensus was staph infection - get it checked out immediately. I called Westside and the receptionist was far from friendly, sounded like he was forced to be there and was in general as not helpful as he could be. I explained he had a sore that we thought needed to be looked at immediately, he tried to schedule us an appointment 6 days out. I responded informing him that I wasn't 100%, but we feel it may be a staph infection and from what research we've done on canine infections as well as what we personally know with human infections, this isn't something you want to let linger for a week. No help from the vet. At all. I asked what needed to be done to determine what infection it was and was answered with typically we can tell by observation; however, this vet told us that they not only didn't have the 30 seconds (their words) to check our dog out, but would make zero exceptions for us and we would have to wait the 6 days. Needless to say, this vet has lost any future business with us. I understand they may be busy, but the (severe) lack of customer service (on top of what I, as a customer, would consider an overall rude conversation) along with unwillingness to even attempt to offer a viable solution was enough to make sure our dogs will never return to this vet.

Recommends

Maxs mom

Joined 2 years ago

Love my Vet!. My 11 year old Shepard is treated like a king. He has been taken care of like family, I won't take him anywhere else. Dr. King CARES and I find that more important than a fancy office.