Jeweler on the Square

03/13/12

NOW I have a jeweler I trust

by hahooper1

I went in to replace the aquamarine in my engagement ring (it has fallen out TWICE and reset and now finally LOST) (I bought it at New Jewelers in Gwinnett STAY AWAY FROM THEM). Ginger brought out tray after tray after tray of precious stones for me to look through until we found the right stone, and in the process found two perfectly matched aqua's that will be custom made in to earrings!! THANKS you guys.

Gerald and Ginger are knowledgeable and friendly and will take all the time you need to make sure you are completely happy! :)

02/25/12

Beautiful Jewelery, Great Service!!

by msbsellers

I have been shopping with Jeweler on the square for the past two years. Every time I go in, Gerald and Ginger are always friendly and helpful. Gerald is very up front, honest, and makes no bones about the quality and pricing of all of his items. Many people may find him aggressive or "rude", but I find him to be refreshing and honest. He is always willing to work with your budget and accommodate your needs. Ginger is a very attentive and knowledgeable salesperson, I have always found her to be helpful and friendly. I have sold gold and jewelry to Gerald and I am looking forward to the purchase of my engagement ring this week! I would not have chosen any other place to buy. Thanks to everyone there for making the jewelery buying process fun, easy, and personal!

02/23/12

Always a Great Experience at Jeweler on the Square

by portia hawks

For the last seven years I have been purchasing jewelery here. He and his staff are extremely helpful, and their jewelery is unique and beautiful. Gerald is always honest and forthright about making a deal. When I decided I wanted to get a new ring instead of one I had bought there a few years back, he and Linda were thorough and helpful not only in finding the new ring but also in working a deal of exchange for me. My friends and I absolutely love Jeweler on the Square! I will be back!

02/13/12

Beautiful Wedding Ring

by cablemichelle

I recently went into Jeweler on the Square to have my wedding ring sized and also to replace a missing diamond. Nine years ago, my husband and I picked out my wedding ring. The associate, Linda, was so helpful. She remembered my three favorite rings so that when my husband came back in, he could pick one to give me when we exchanged our vows. Now, nine years later, I needed to have it fixed so that I could once again wear it proudly. Gerald did such a great job! The ring looks new again!

01/05/12

Just a terrible experience

by jedbo75

My fiance and I purchased an engagement ring from Jeweler on the Square and intended to buy the matching wedding band, which we placed on hold. Now, from the beginning we experienced difficulty getting Gerald's associates to order the new mounting for our stone without several(3)reminders over a month and a half, though it eventually got done. We love the engagement ring and were happy enough to put any mild annoyance aside. The place was disorganized, often closed at hours, ect but no really big deal. We placed the matching wedding band on hold, intending to make two separate payments. We were assured that this was no problem and under no circumstances would the ring be sold. On Christmas eve I called to make sure the ring was on hold, in my name and informed the, frankly scatter-brained, yet sweet associate I would be in the day after Xmas to make a payment. I was again assured my ring was on hold in my name. I did go by on the 26th around 3pm to pay, only to find the shop closed. No answer on the phone. Ok, no big deal...day after a holiday. Next day, 4pm closed. Well, on the morning of the 31st my fiance' received a call from the same associate with whom I spoke informing her that her ring had just been sold. After a tearful call from my fiance' I immediately called and spoke to the associate, who claimed no recollection of our previous conversation(a week prior.) After reminding her of several points we had spoken about, she did recall and, to give her credit, was gracious enough to let me voice my EXTREME displeasure. We're Marietta born and bred people from generations of Mariettans and I just hate that this experience marred my view of a corner of the Square on which I grew up. These folks were nice. They mean well. They should, under no circumstances be trusted with anything important or meaningful to anyone. This is the example of how not to operate a small, local business. I advise anyone who sees this to STAY AWAY AT ALL COSTS!