Lawrenceville Yamaha & Honda

07/18/09

Refuse to service older motorcycles

by aj42 at Citysearch

They claim that they are "too busy" to service older motorcycles, so obviously they do not need your business - go somewhere else.

• Pros: None
• Cons: Will not service older motorcycles

03/26/08

Terrible Customer service, great selection, great prices!!!!!!

by customerservicesucks at Citysearch

I searched far and wide for the best price on a 2007 Honda CBR 1000. I found that Lawrenceville Honda had the best price and a good selection. I went to visit the location on a couple of occasions. Finally decide to put down a deposit. I later changed my mind and asked for my deposit back. Kenny agreed to give me my money back. Time passed and they only gave me 1/3 of my deposit back. Called back and he said the owner had changed her mind and would not give the rest of my deposit back. They offered me a credit good for one year from date of initial deposit (May 9). Called in February to make sure offer was still valid. I was told Wendy(office manager) would call me back after researching the issue. Waited three days and didn't hear form anyone. So I called back and asked for Wendy. Very rude, impolite, she stated that Kenny no longer works for them, but he stated that my credit was only good until January 30, not May 9 like previously stated. They have good prices, great selection, but they are some very lying, underhanded, and untrustworthy people. After I placed my deposit down. I started hearing alot of horrible stories about the TERRIBLE customer service. I will never do business with them again. I am starting to wonder why my original salesperson or the sales manager no longer work for them.

• Pros: Selection, Price
• Cons: Terrible customer service, Terrible customer service, Terrible customer service

01/11/08

Nice Motorcycle shop

by shadowrider99 at Citysearch

I am new to the area and I needed to get my bike serviced. I called for informationa and was told I needed to make an appointment. I dropped my bike off on a Tuesday, and it was ready for pick-up the next day. They even called me at work to let me know it was ready early.

The service department looked clean and organized and I got an itemized bill showing what was done to my bike. The total was almost exactly what I had been told --no surprises!

While I was there I looked around the new bike showroom, they sure have a bunch of new bikes. I know I will be going back for my next service and to get any parts or accessories when I need them.

Shadowrider

• Pros: Honest Service, Good selections
• Cons: Kinda hard to get there, but worth it