Decatur >South Dekalb Pediatrics Inc
“The office is clean and the staff is knowledgeable.”
“The one nice thing about the facility is that, after your long agonizing wait with your busy toddler, the doctors are actually pretty nice.”
Very unprofessional front office staff.
The office staff at this location are very, very rude and unprofessional. They talk down to people and catch an attitude when you try to get information. They are also terrible about returning phone calls. In addition their billing department is terrible. I paid a co-pay for a visit and found out that my insurance paid 100% and had to fight with the office to get my co-pay back. The staff in the accounts department were ALL rude. It seems like most of the staff here are interested in gossiping, laughing, and acting hood instead of attending to their job and patients.
I will say the doctors are very nice. However, on my child's first visit it took nearly 3 hours. For two of those hours they had us waiting around. The office seems very disorganized and could probably improve with better office management and a new office staff.
Avoid This Center. Please, please please do not visit this pediatric center. This pediatric center does not have a good scope on pediatric care. As a health care worker (who also work with peds), I was sadly disappointed with the service rendered at this particular center. The patient wait is extremely long for scheduled patients, with no communication between staff and patients about waits and delays. If you have toddlers or a young baby everyone knows there attention span is not that great in a small 6x6 cubicle with no toys, activities, music, or TV. The staff acted very unprofessional with little regard to patient care and more attention to personal conversations and activities. You are not greeted with the attitude that they are happy for your business, instead you are directed to read the sign: sign in, drop your slip, and wait for your name to be yelled across the waiting room. If you are two or three minutes late, your appointment has been cancelled because they do not have a patient grace period. I have never heard of this in healthcare, so grab the baby bag, car seat, and purse fast. Also if you visit with this clinic please be sure to keep your receipt, they lack accurate recording skills for co-pays. The one nice thing about the facility is that, after your long agonizing wait with your busy toddler, the doctors are actually pretty nice. But, they don't have much time to spend with you concerning your child, so make sure you jot every question down and keep straight to the point. I used this facility for 8 months, until I refused to take this treatment from my child's healthcare provider.
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