Horrendous customer service.
TERRIBLE. This service seems fantastic on paper. However, the service is horrible. I used the student storage for over the summer in which my belongs were to be delivered to my new dorm room. Upon move-out, the foul dispositions of some of the delivery men started to change my opinion of the service. Then, walking out side, I saw them drop every single one of my boxes down the stairs. I was informed 9 days before the delivery date about when my belongs would be returned to me. I had previously called every week for a month before returning to school and never got a response or any information about the delivery. When I spoke to the manager, about this because I had already bought my plane tickets which did not coincide with the arbitrarily decided delivery date, he turned out not only to be completely incompetent but exceedingly rude. I informed him that he was treating his customers apallingly and he offered no help for my situation at all. I would not recommend this service to anyone.