1595 Access Rd Ste A, Covington, GA | Directions 3001433.612634 -83.904720
Incompetent with poor Customer service – My new house was a foreclosure that already had a furnace with an evaporator coil installed by another contractor. SHELL was contracted by the bank to finish up the installation of the heating and air system.
They installed 2 YORK outdoor compressor units. The first floor system is working fine (for now). But the second system for the top two floors of the house is not cooling properly. They sent a tech out to diagnose the problem and it was discovered that the Evaporator Coil (which was already installed in the house before they were contracted) has an “R-22 Expansion Value” and the York Compressor unit that they installed is a 410a cooling system.
The fix for this: replace the Expansion value with one that is for a 410a cooling system. About $250.00.
The Manufacture’s Label on the Evaporator Coil states the unit is either R22/410a unit (which is the only info that Schell Heating & Air remembers), BUT IT ALSO SAYS: Model number ######### + V R22 NON BLEED V. Which mean (even for a lay person) that an R-22 Expansion Value is installed on the coil.
Any good Heating & Air company would have looked for possible miss matches in the system in this type of installation (finishing a job that another contractor started). But because of Schell’s incompetence, and the fact that Schell knows that I have a Builder’s warranty, they will not come out to fix the problem with being paid.
I believe since the System wasn’t properly installed from the beginning that Schell should have correct this issue at no charge to me or my Builder’s warranty. But I had to hire another Contractor to fix this problem.
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