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Doctors >Rockdale Family Practice PC
“love Rockdale Family Practice, the physicians and staff are so wonderful.”
just okay. I have had several negative experiences at Rockdale Family Practice. The staff that checks you in is AWFUL. I understand that they are busy, but that does not justify how rude and unprofessional they are. No phone manners whatsoever.
I would love to give RFP 5 stars, but unfortunately, I'm not able to. Most of their staff (Dr's & their Nurses) are phenomenally great. I have a problem with the checkin staff. They are not so friendly. Especially, Celeta.
One Saturday I was not feeling well, so I decided to walk-in. I get there and Celeta tells me, it's going to be a very long wait, because Saturdays are for "appointments". Ok, I waited. Then a month later, I call to schedule an appointment for Saturday and Celeta tells me, Saturdays are walk-ins. This is confusing. Which is it? I'm very unhappy with the check-in/ Administrative staff. It would be nice to have caring employees at the front desk. I have noticed they are only nice to certain individuals.
Great Place. I love Rockdale Family Practice, the physicians and staff are so wonderful. Although, I don't like that when I call for an appointment, sometimes the rap music in the background is so loud you can hardly hear the receptionist.
Always get in on short notice.. This family practice is always busy, but I can always call and get an appointment, usually same day. Also, they open at 7am, and take appointments on Saturdays. They are really good about calling in perscriptions. Dr. Hoodbhouy is my preferred physician, however, all of the doctors are good at taking time to speak with you, and not rushing you in and out. They have always been very thorough, as well. I hope they stay around for a long time.
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