Nalley Lexus Roswell

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Kevin T.

Joined 8 months ago

Ask for Charles Cook. He made my deal happen even when I had my doubts about being able to finance an upside down situation! Love my Lexus!

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D E.

Joined 1 year ago

Best car buying experience ever!. Our first experience with Nalley Lexus of Roswell began 2 weeks ago. We had been researching reviews of the Lexus RX 350 online for several weeks. Nalley Lexus had several pre owned vehicles and we decided to go check them out. Upon entering the dealership, we were greeted immediately by Michael who asked if he could help us with anything. We told him we wanted to drive one of their vehicles. He explained in detail everything about the vehicle: the way it's built, the details of all the options, etc. He rode with us as we drove it and asked if he could answer any questions. We loved the vehicle and decided to purchase it. Michael was an awesome salesperson. He was not pushy in any way, which is unusual for car dealerships. He even helped program my phone (for hands free use) and set up our address for the navigation system. It was the smoothest purchase we've ever made! The next week, a couple of warning lights had come on. We made an appointment to have the service dept check it. It was very minor--they had to fix the previous owner's wiring mistake which caused the warning lights to come on. The service dept was top notch--fast and accurate. They even washed our car for us! They have a complimentary coffee/snack bar which serves Starbucks coffee. We love this dealership, their top notch service, and their personnel who actually care. We will definitely be taking our car back for future needs and won't hesitate to purchase another vehicle there!

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angelgny

Joined 5 years ago

I highly recommended.... I bought my Lexus 5 years ago when I lived in New York and have needed very little maintenance. I now live in Atlanta and was nervous about not getting the same customer service I had at the dealership I bought from. I only needed my 60k service check up so I dropped it off at a local Atlanta dealership this morning. They said they would call just as soon as they got to it. 3 hours later the service advisor called me saying I had an oil leak from my front engine and there were other problems as well. When they told me how much to get it fixed I am almost fell of my chair.

So I decide to get another opinion. I did a search online and came across Nalley Lexus. Because it was about 25 miles from me I decided to call first. I asked the estimate for my problem, but they declined to say. Because of their experience they insisted I bring my car in to make sure of the problem. They were very polite and professional in their recommendation so I decide to make an appointment.

Kris test drove my car first, and then did the diagnostic. I had only been waiting about 15 minutes when he and the service advisor told me "it was just a minor problem?. They were done in about an hour and I paid less than half of what the other dealer quoted (they must have been trying to pull a fast one on a cute girl from New York).

If you own a Lexus and care about who works on your car, try them, they are good people. Regardless if you are in Atlanta, I would make the drive to this location for Lexus repair, it is worth it.

I can't be happier with my car now. The office staff is very friendly; the technician was VERY knowledgeable about my car and even races cars as a hobby.