Stone Mountain Volkswagen

(678) 269-7521

3500 Stone Mountain Hwy, Snellville, GA | Directions   30078-4118

33.844682 -84.052633 View Website
  • Hours

    Mon - Fri, 9am - 8:30pm; Sat, 9am - 6pm; Sun, 1pm - 6pm
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Recommend this business?
?
96% 100 70
42 Votes

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Categories:
New Car Dealers, Fuel Dealers, Automotive Sales & Services, Used Car Dealers, Auto Parts & Accessories, Automotive Repair, Wholesale Automotive

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New Car Dealer Brands:
Volkswagen
Used Car Dealer Brands:
Volkswagen
Auto Part & Accessory Brands:
Volkswagen
Automotive Repair Brands:
Volkswagen
Payment Methods:
Discover, MasterCard, Visa
Automotive Services:
Oil Changes

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At a Glance ?
33% service
“Talk about horrible customer service.”
100% value
“Dwight Harrison Volkswagen -- Good Service, reasonable dealer prices”

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Stone Mountain Volkswagen

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Tips for Stone Mountain Volkswagen

June 17, 2013

Recall notice to update software. People are always pleasant at the facility. The only issue I have is that time estimates I'm given are always wrong. I don't mind that a particular service will take x amount of time. What bothers me is that I'm told it will take x and, in fact, takes y.

0
June 12, 2013

Everyone was friendly from the time I entered until I pulled off of the lot. The young man who checked me in also took the time to explain the checklist and I really appreciated that. He also checked in with me periodically to give me an update. My wait wasn't long at all though. I was quite surprised to drive in and be waited on right away. Excellent job!

0
June 10, 2013

Always a pleasure to bring my car in for any type of service everyone is so accommodating. Love getting my car back all fixed and cleaned and washed.

0
June 05, 2013

I had an exceptional experience when purchasing my vehicle. Purchasing my car was a smooth process. I was updated every step of the way as I treated with dignity and respect. The salesman was very friendly, caring, concerned, and knowledgeable. I appreciate the time and care that I received during the entire process. I'm very pleased. Thanks very much for such an awesome experience, from the salesman, the finance department, and all who participated in providing me with excellent service.

0
June 04, 2013

A very pleasant experience where I did not feel pressured at any stage and I felt that both the salesman Jean and the manager George worked hard to earn my business. They both understood my limitations regarding my budget but also exactly what I was hoping to get for my money. I am happy to say that we reached a very acceptable compromise and I would certainly recommend the dealership and return to it for my future requirements.

0
May 29, 2013

I have purchased numerous vehicles from Dwight Harrison now Stone Mountain & ALL my experieces have been nothing less than outstanding. The staff is great & everyone goes the extra mile to make your experience pleasant.

0
May 27, 2013

My experience was good. The staff that we talked to at the service counter were thorough and professional. I like the car wash. I have 2 complaints: the oil change is very expensive so I will go somewhere else the next time; I had a cup with a straw in the cup holder and it was broken when I got back in the car.

0
May 22, 2013

Brought my 2001 Jetta for passenger-side window-lift repair. Jenn first spoke with service tech to diagnose probable cause; she then checked with parts to confirm in-stock parts & price, then gave me an estimate. During the course of the repair, Rudy called me with an update on repair and price (we discussed price), and to let me know when car would be ready.Picked-up car at 5:15 PM -price was exactly what I was quoted. Nice job!

0
May 20, 2013

It was good...nothing really to complain about this time. I arrived 10 minutes early and the doors were still locked. I just looked like an idiot trying to open the door. I wished an employee would had came out and open the doors but instead they just stood there behind their computers. I guess they were not on the clock at 7:50am. My apologies for arriving so early that morning.

0
May 15, 2013

From coming into the lot to leaving it was a great experience, I felt no pressure which is the main reason I came back. I did not need to purchase a vehicle at this time but the process and the experience contributed to the decision.Thank you and I look forward to the next purchase.

0

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