07/06/09

Great maurgaritas

by CSMobileUser

Great fajita and maurgarita special

10/04/08

NOT a friendly atmosophere - Very poor neighbors

by IllinoisGal

I live really close to this spot, but I will never be eating there again. They had some type of really packed event full of men today (rugby tournament?) and they were screaming REALLY, REALLY loud (and long) sports chants for a REALLY long time (You had to be there to get what I'm talking about). I closed all of my windows and turned the TV up louder, and I still couldn't even hear myself think. Not wanting to ruin their seemingly great time, I tried to wait them out but the noise continued to get louder and louder. When I finally couldn't take it any more, I went down to the restaurant to speak to the manager. I introduced myself and explained that the extreme noise from their patio was carrying very loudly into our homes. His response..."Well, they can be as loud as they want to be until 11pm tonight." Hmmm...while that may legally be the truth, that's literally the worst response that he could have ever come up with. Along with having a business near a residential area comes a responsibility to be a good neighbor. In return, the business gets our financial support and a built-in word-of-mouth marketing team made of the local residents. Instead, F.R.O.G.S. Cantina has now shown me, and the others in my building who were congregating to figure out what in the heck was going on, that the management has a nasty attitude and doesn't care what we think. The truth of the matter is that it wasn't necessarily just the action of quieting the disruptive crowd of screamers that would have made me a happy neighbor (and former customer). All I really needed was an acknowledgment of the discomfort that was being caused and maybe a sincere apology. I would have gladly taken anything other than the smirk and rude comment that was thrown my way. Please don't visit this place. Giving them business despite the rude and nasty behavior of their management is the same as condoning the behavior. Money talks and maybe next time they'll offer up a little bit of respect.

• Pros: Great location
• Cons: Rude management and SUPER poor customer service

09/03/06

Great food and wonderful atmosphere

by leigh555

We sat at the bar and had great food and service! The drinks were reasonably priced and they even have a patio which was very busy when we went. Overall, I would recommend this place to a friend.

• Pros: Great, quick food, friendly service