Your Dekalb Farmers' Market

09/19/09

It's a grocery store, why do you need customer service?

by Dexterous1 at Citysearch

Maybe these nit-pickers that are writing bad reviews are used to feeling important at their local Kroger or by the KFC manager. You buy groceries. If something has gone bad, don't buy it. If you don't like the smell, don't buy it. I love this place. You just have to know how to do it right. The only thing I don't buy is cheese, but the smell on everything else isn't too bad, I've actually grown to crave it.

They save money by not hiring cart boys and having a typical customer service. Do you need someone to hold your hand? I'm sorry, but I'm glad they don't waste their time on petty complaints. It's kind of like the Vortex, they produce good food and don't give a damn if you never come back. I know I appreciate the great quality and prices. I'm glad I'm not paying more because someone gives a damn your graham crackers smell like the market you are shopping in. Spare me.

• Pros: Buffet, Croissants, Buffalo, Cheapest Organic produce
• Cons: Dumb people that are out of place

09/12/09

Food tastes like the Dekalb Farmer's Market

by Mishy48 at Citysearch

DeKalb Farmers Market = Customer NO (0) Service. No one will talk to anyone who wishes to complain, ask questions about products, need info. Unable to reach management. Market must be run by the cashiers and floor staff.

Buford Highway Farmer'...s Market (cheaper) , H Mart, etc. much better and they actually have active customer service personnel who try to help. Buford Highway FM has a person stationed in product dept to answer questions and provide customer service.

My main complaint is that the packaged food, deli food, refrigerated etc. starting to take on "extra taste/flavor" of entire Market - just like when it was at its old location on Medlock. Bought some graham crackers - had to throw away due to nasty Market taste. Perhaps a thorough cleaning and sterilizing of the store would help. Tried several times to talk to someone, left comment cards. No one ever responds and I mean ever!

This has gone on for about 1-1/2 years. So time to move on.

I work at a high end gourmet cookware store and have heard this same scenario from many customers and co-workers. I recommend Buford Highway FM and H Mart, regular grocery stores, Whole Foods and Fresh Market, but NOT DeKalb FM.

Time to shop elsewhere like the Buford Highway Farmer's Market. They are cheaper and are always willing to listen and improve.

Former loyal customer of over 25 years. I know they will say too bad so sad, because they do not care.

• Pros: None
• Cons: No customer service.

07/15/09

Great prices!!!

by CSMobileUser at Citysearch

Putting aside customer service, the selection & prices were amazing. For $83 I got enought food for three weeks. I will go there as long as I live in Atlanta.